Operations Coordinator UK, IRL & FRA

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL supports the Whole You personally and professionally.

At JLL we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion operations in over 80 countries and a global workforce of more than 103000 we create spaces buildings and cities where everyone can thrive. We are committed to our clients our people and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork ethics and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds experiences and ideas lead to innovative solutions for our clients. At JLL we believe in supporting our peoples growth and wellbeing because when our people thrive so does our business and the communities we serve.

Operations Coordinator

Work Dynamics Life Sciences Account

MAIN TASKS
Monitor KPIs at regional and country levels
Track Planned Preventative Maintenance delivery and compliance
Oversee Annual Audits & Inspections with timely corrective action closure
Monitor reactive service requests across all priorities
Track energy and sustainability plan implementation
Ensure comprehensive data population for assets and contracts
Manage data accuracy for work orders and preventive maintenance
Coordinate maintenance planning and execution per contract requirements
Maintain system integrity for accurate reporting
Oversee contract-based maintenance schedule integration
Monitor consolidated compliance programs (FM Global MSS FCA BSP Legionella)
Conduct quarterly risk reviews and address deficiencies Generate forecasts and budget planning
Ensure high-priority compliance standards for key clients
Monitor contractual compliance and corrective action status
Ensure MSA requirement delivery Manage service request workflows and escalations

Assist with Change Request processes Verify KPI and SLA achievement
Identify performance issues with root cause analysis
Collaborate with Regional Leadership and Country Teams
Develop improvement programs and initiatives
Create comprehensive trend and action reports Ensure timely resolution of outstanding matters
Build relationships with regional service partners Collaborate with Performance Managers across regions
Work with Regional Directors and FM teams on optimization
Propose global system and process improvements Support cross-functional performance targets

EXPERIENCE
3-5 years in facilities management performance management or operations
Proven KPI monitoring and performance improvement track record
Large-scale service contracts and MSA experience
CAFM systems experience (Corrigo preferred) Data analysis and compliance program background
ARC Dashboard or similar compliance tracking systems
Advanced Microsoft Excel and data analysis tools CAFM systems and performance dashboards
FM industry standards and compliance knowledge
Asset management and preventive maintenance planning
Strong analytical and problem-solving abilities
Detail-oriented data management; Effective communication and presentation skills
Independent work across multiple countries/time zones
Proactive performance issue identification
Stakeholder relationship management
Regulatory compliance understanding (FM Global MSS FCA BSP Legionella)
Fluent English required

- Fluent in French would be a bonus

Our Commitment to Sustainability and Innovation

At JLL were committed to building a better tomorrow. As a Senior Facilities Manager youll have the opportunity to contribute to our global sustainability initiatives helping to reduce environmental impacts across our managed properties. Youll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family youll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs mentorship opportunities and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network giving you access to best practices and expertise from around the world.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Platform to influence and shape best practices in Life Sciences real estate management globally
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative innovative work environment with access to industry-leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.