Consumer Care, Quality Content & Compliance Specialist

Hilversum - Netherlands

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE LOOKING FOR

Were searching for a passionate Quality Content & Compliance Specialist to elevate the Nike Digital Consumer Care this role youll be the driving force behind creating premium seamless interactions for our consumers by empowering contact center teams with the right tools knowledge and processes.

Youll combine consumer insights quality assurance and departmental planning to create engaging content to shape how we serve millions of athletes worldwide. If you thrive on solving problems setting high standards and influencing the future of digital service this is your opportunity to make a real impact.

An understanding and enthusiasm for AI technology spefic to creating contact centre efficiencies
2 years of experience in content design within a contact center environment ideally within learning and development or instructional content design
Experience working in process-driven environments with a focus on continuous improvement.
Working knowledge of process improvement methodologies (e.g. Lean Six Sigma) is a bonus
The ability to simplify complexity turning intricate processes into clear actionable steps
Skilled in analysing qualitative and quantitative data to uncover trends and opportunities
A strong learning and development mindset always seeking growth and innovation
Exceptional organisational skills to manage tight deadlines and multiple projects simultaneously
Comfort working in a fast-paced ever-changing environment where adaptability is key
Proven experience working in professional environments that requires confidentiality.

WHAT YOU WILL WORK ON

At Nike no two weeks are the same! In this role youll be at the heart of shaping exceptional consumer experiences by identifying opportunities to improve how we serve our athletes.

You will:

Spot gaps and friction points whether in skills knowledge or processes and turn them into actionable improvements that boost Athlete performance.
Balance efficiency with excellence proactively finding new ways to serve consumers and agents while keeping productivity high.
Dive into data and insights to ensure every decision reflects whats best for our consumers and for Nike.
Create and refine agent-facing materials to enable athletes to deliver world-class service.
Partner with contact center teams to elevate performance through robust QA processes data-driven analysis and targeted upskilling.
Driving change through collaboration presenting insights and opportunities to stakeholders and turning ideas into impactful solutions.
This is a role for someone who thrives on problem-solving loves working cross-functionally and wants to make a measurable difference in how Nike connects with millions of consumers worldwide.

Application deadline: January 30th.

Required Experience:

WHO WE ARE LOOKING FORWere searching for a passionate Quality Content & Compliance Specialist to elevate the Nike Digital Consumer Care this role youll be the driving force behind creating premium seamless interactions for our consumers by empowering contact center teams with the right tools knowle...