Specialist, Customer Service

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your role at Baxter

We save and sustain lives by being in charge for handling interactions with customers in regards to requirements such as scheduling and dispatch of purchase orders (including reverse logistics) product and service claims adverse events medical and machine technical support; compliance with customer requirements in terms of service and quality aligned with the organizations objectives and policies. Likewise we accurately help the customer understand their demand and additional needs according to their structure and actively participate in customer improvement projects and initiatives.

What youll be doing

• Customer Support: Serve as the first point of contact across all communication channels documenting requests resolving issues and redirecting complex cases to specialized teams. Conduct visits to top clients and drive improvement plans.
• Order & Service Management: Receive process and track client purchase orders; coordinate product allocation and delivery; build and manage work orders for technical service needs (warranty parts returns).
• Contract & Billing Administration: Manage public and consignment client contracts endtoend ensuring adherence to agreed terms; complete monthly billing processes for products and services.
• Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections; contribute to savings strategies; guarantee service levels aligned with client segmentation; support VMI and other serviceportfolio initiatives.
• Systems & Platforms: Act as Key User for specialized operational systems and support platforms such as Sharesource/Exactamix (where applicable).

What you will bring

• University professional with a degree in Logistics Industrial Engineering Business Administration or similar
• At least 1 year of experience in customer service areas.
• Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
• Being able to provide not only phone and email customer service but also attend customers their site when needed.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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