Applications Support Specialist (Remote)

Compensation Range:

$60000 - $90000

Compensation Disclaimer:
The salary range listed reflects the base pay for this role at Altus Group and is provided where required by local regulations. Actual offers may differ based on experience market conditions and other relevant factors. The range does not include additional compensation such as bonuses equity benefits or other incentives.

Job Summary:

Altus Group fosters a diverse positive and upbeat culture. As the Applications Support Specialist you will be part of a close-knit team and be able to work remotely or at any of our office locations if you prefer to separate work from home. You will learn and work under the guidance of supportive management. As we grow so does the need for qualified team players. As such there are significant opportunities for continued education and professional advancements.

We are looking for an enthusiastic individual who will be personable efficient and a team player. Strong administrative skills are essential! Daily duties will include organizing ticket flow updating clients completing support tickets and data conversions. The prospective candidate will be organized and possess the ability to communicate with clients via e-mail telephone and through the ticketing system.

Key Responsibilities:

• Reviewing troubleshooting and supporting end users and admin support via ticketing system

• System reviews and best practice advice may be requested

• Client requested data conversions

• Maintain client service level agreements

• Review and maintain clients portfolio in their system of record

• Implementing best practice ideas in client systems

• Reporting ticket counts and repeat issues with clients

• Create and deliver customized training materials and documentation

• Liaison for both internal and external customers

• Support Senior Consultants on projects as needed

Key Qualifications:

• Above average proficiency in a Real Estate Platform (Multifamily Commercial Senior housing and Affordable experience all considered)

• Previous technical/software support experience

• Ability to switch tasks quickly and work with multiple clients and changing deadlines

• Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly

• Ability to manage multiple tasks with exceptional attention to detail

• Ability to be a self-starter and be comfortable with remote work

• At least 2 years of property management systems experience required (Yardi Entrata or RealPage experience preferred)

Unlock your Altus Experience!

If youre looking to advance your career in in an industry that is transitioning for greatness theres no better place than Altus Group.

Our high trust high performance culture prioritizes progressive programs that empower you to deliver your greatest performance while promoting collective success where everyone is recognized and connected.

Weoffer boundless opportunities in a rapidly growing global business:mentorship from the best and brightest in CREaccess to our Altus Intelligence Academy and the chance to work with the best data sets tools and technology in the industry.

What Altus Group offers:

• Rewarding performance: competitive compensation incentive and bonus plans and a total rewards package prioritizing mental physical and financial well-being.

• Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150000 hours of learning content.

• Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work use the office for collaboration and remote work for focused tasks.

Inclusivity & Accessibility

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation pleasecontactusat or 1 .

Use of Artificial Intelligence

AI tools may be used to support the initial stages of screening for this role; however all assessments and final hiring decisions are reviewed and made by an Altus Group hiring professional.

Background Checks

Please note that as part of our commitment to maintaining a safe and secure workplace Altus Group may conduct background checks on candidates who receive a conditional offer of employment. These checks may include but are not limited to verification of employment history education credentials criminal records credit history (where relevant) and reference checks. The scope and nature of background checks may vary depending on the role location and applicable laws. All background checks will be conducted in compliance with local laws and regulations and candidates will be informed of any checks required as part of the recruitment process.

Other Notes / Application Process

We appreciate all applicants; however only those selected to move forward will be contacted. Thank you for your interest in Altus Group.