Lead Customer Service Representative
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Lead Customer Service Representative will serve as initial point of contact with UTA Health Services. Provide excellent customer service while performing a variety of administrative tasks related to patient appointments answering and routing phone calls responding to general inquiries and general front desk tasks. Maintain patient confidentiality in compliance with federal and state regulations and institutional policies.
Essential Duties And Responsibilities
Greet students staff and visitors in a professional respectful and welcoming manner. Check patients in for appointments. Verify eligibility and collect required documentation. Schedule reschedule and cancel appointments following established protocols using the electronic medical record ( EMR ) system. Answer incoming phone calls route calls to appropriate staff. Respond to general inquiries by phone and in-person. Assist patients with completion of medical record forms and release of medical record documentation. Assist with front desk coverage in opening and closing the front desk. Assist with clinic communications signage and front desk organization. Perform other duties as assigned.
Minimum Qualifications
High school diploma/ GED . One (1) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in similar role. Experience using Microsoft Office (Word Excel Outlook PowerPoint) Adobe PDF and general office equipment. Experience handling confidential and sensitive information with discretion. Follow established policies procedures and emergency protocols.
Preferred Qualifications
Three (3) years of experience providing clerical and/or administrative support. Familiarity with electronic medical record ( EMR ) systems.
Work Schedule
Monday Friday; 8:00am 5:00pm
The Lead Customer Service Representative will serve as initial point of contact with UTA Health Services. Provide excellent customer service while performing a variety of administrative tasks related to patient appointments answering and routing phone calls responding to general inquiries and general front desk tasks. Maintain patient confidentiality in compliance with federal and state regulations and institutional policies.
Essential Duties And Responsibilities
Greet students staff and visitors in a professional respectful and welcoming manner. Check patients in for appointments. Verify eligibility and collect required documentation. Schedule reschedule and cancel appointments following established protocols using the electronic medical record ( EMR ) system. Answer incoming phone calls route calls to appropriate staff. Respond to general inquiries by phone and in-person. Assist patients with completion of medical record forms and release of medical record documentation. Assist with front desk coverage in opening and closing the front desk. Assist with clinic communications signage and front desk organization. Perform other duties as assigned.
Minimum Qualifications
High school diploma/ GED . One (1) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in similar role. Experience using Microsoft Office (Word Excel Outlook PowerPoint) Adobe PDF and general office equipment. Experience handling confidential and sensitive information with discretion. Follow established policies procedures and emergency protocols.
Preferred Qualifications
Three (3) years of experience providing clerical and/or administrative support. Familiarity with electronic medical record ( EMR ) systems.
Work Schedule
Monday Friday; 8:00am 5:00pm
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
An educational leader in the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity.
