IT Client Services Expert (Jacksonville, FL)

Company

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting andcollaborating with our colleagues in person. Onsite work is an essential function of this position and you are required to beonsite daily for this position basedon the schedule set by your management

Key responsibilities include:

Maintains all aspects of the end user technology device and software life cycle (prepare configure deploy maintain
and replace).
Provides maintenance and support for limited complexity client products including software and hardware.
Adheres to compliance requirements of enterprise security and software licensing guidelines while performing
duties.
Ensures highest levels of customer satisfaction through ownership and resolution of end user technology requests
and issues while maintaining all tickets assigned.
Communicates with customers at initial contact working to ensure rapid resolution follow-up with the customer to
confirm satisfaction with the resolution and offering training.
Supports the implementation of National IT and local projects
Meets or exceeds established Service Level Agreements and completes all duties in accordance with enterprise
incident management procedures.
Demonstrates commitment to innovation and continuous development and learning to keep up to date on new
technologies techniques and methodologies.
Creates Edits and Utilizes knowledge articles in the System IT Knowledge Management tool.
Provides maintenance and support for moderately complex client products including software and hardware.
Evaluates various technology solutions and products e.g. hardware software or automation and makes
recommendations for testing and implementation.
Manages small to medium projects including planning scheduling and delivery
Perform other duties as assigned.

Education:

High School Diploma or GED; Associate Degree or 2 years equivalent experience preferred

Experience:

Two to Five years preferred

Functional Knowledge Preferences
Knowledge Areas:
Incident Resolution
Incident Ticketing Processes

Technical Skills:
Hardware / Software
Wireless and Networking
PC Security
Certifications/Licenses:
Microsoft Certifications

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

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