NOC Technician

Do you love technology and are eager to move into a role where you gain a breadth of experience Are you committed to doing the job rightowningthe space around you andservingfellow team members with excellence Do you enjoy solving interesting problems but also have the discipline to work through challenging work Do you learn new concepts easily

Mainstay Technologies is looking foranentry-levelprofessionalwholovestechnology and about helping others skilled at troubleshooting with ease thrive when flexing between varied tasks and committed to growth.

Our Security Operations Center (SOC) Team is an integral part of the core services we deliver. The NOC Technician works on our SOC team to resolve multiple alerts on clients systems and is an integral part of the core services we deliver. The role helpsmaintaincritical security layers resolve issues before theyimpactclients and provide a critical second set of eyes on important processes. It serves the broader team by saving time and improving the quality of service.

What you will be doing

• Responding to alert tickets related to failed back-ups hard-drive issues server errors antivirus and the overall health of client systems.

• Resolving or routing alert tickets to the correct department for resolution

• Prioritizing alert ticketsdeterminingwhich to tackle first when there are multiples alerts within each priority

• Managing the automated patching system and Windows feature updates for all of Mainstay and Mainstays clients

• Researching new patches looking at reports from Microsoft vendors team members and the security team to ensure patches are secure and work with client technology

• Reviewing pending patches and approving ordenyingpatches

• Coordinating scheduling and scripting Windows Features updates to all client and Mainstay systems

• Performing Quarterly Backups and Audits for all of Mainstays Managed IT clients on systems likeAxcient SaaS BackupsDATTO Veeam Windows Server and Windows Azure

• Verifying back-ups are functioning properly and running on schedule

• Researching and staying abreast of known backup issues and standards

• Supporting projectsledby the SOC Team such as feature updates process improvement reviewing business tools monitors and alerting and research and investigation on patterns.

What you should be like

• High attention to detail

• Solid problem-solving skills and the ability to recognize patterns

• Strong communicationskills with both clients and team members

• Excellent technical aptitude with an understanding of basic computer language

• Team-driven and motivated by providing outstanding service to improve the lives of those around you

• Self-motivated with the ability to stay on track and focus on priorities

• Knowledge-driven with the ability to flourish in a fast-paced environment

• TechnicalQualifications and Skills

• One to two years in an entry-level help desk or IT support role

• MCP Certification preferred but notrequired

• A (Plus) Certification preferred but notrequired

• Education focused on technology and networking is preferred

About Mainstay

Mainstay Technologies - IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security departmentforsmall and medium-sized businesses in the northern New England area. As a company in theBest Companies to WorkForHall of Fame we believe in using the power of technologyandbusiness to help people flourish. This translates to a culture of caring high-ownership teammates who work hard enjoy each other immensely and turn offworkat the end of the workday to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission: togive more than we are always the ends never the addition to being aBest Company to WorkFor we have also been recognizedasCoolest Companies for Young Professionals Best of Business for Managed IT Services and theTorch Award for Marketplace have made theInc.Listfor fastest growing small businesses 5 times.

Benefits

This is a full-time salaried position with a full benefits package including:

• A flexible and fun work environment with events lunch and learns ping pong snacks games and books

• 3 weeks of PTO (4 weeks after 2 years) per year

• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years

• Health Dental and Vision Insurance

• Disability Insurance

• Group and Supplemental Life Insurance

• Paid Family Leave

• 401(k) with 3% match

• Team Profit Sharing

• ESOP (Employee Stock Ownership Program)

• Training program (including paid certifications tuition reimbursement and bonuses on achieving certs)

• Paid Volunteer Time Off
  

Location

Due to the nature of the Systems Technician position our techniciansare generally required tobe on location at our Manchester office when not on-site with clients. Travel is a requirement for thispositionand mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients onboarding and ongoing team integration.

Application

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