Housekeeping Supervisor Moraine Lake Lodge

Lake Louise - Canada

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Housekeeping Supervisor
Department: Housekeeping
Reports to: General Manager

General Description:
The Housekeeping Supervisor is part of the Moraine Lake Lodge housekeeping team responsible for maintaining the cleanliness of guest accommodations lodge and grounds. The Housekeeping Supervisory is accountable for; training team members maintaining linen and cleaning supplies inventory scheduling maintain a wage and expense budget and ensure all areas of the guest rooms lodge and surrounding areas are kept in immaculate condition. The Housekeeping Supervisor is expected to attend weekly supervisors meetings be committed to creating / maintaining a strong team-oriented work environment as well as have a strong working relationship with the General Manager VP of Hotels & Ownership. This position is a working team member of the housekeeping department.

Essential Duties and Responsibilities:
Housekeeping Operations

Ensure quality guest experience by providing consistent and efficient service and highest level of cleaning on a consistent basis
Supervise the performance of Housekeeping Attendants and general cleaning and take appropriate action to correct deficient conditions behaviour and work practices
Inspect guest cabins guest areas and assess compliance with all established standards as they relate to cleanliness maintenance safety and security
Responsible for marking & grading guest rooms for bonus purposes
Ensure schedules for team members meet requirements of the lodge and guest arrivals/departures
Promote outstanding Guest relations ensure all guest comments from Front Desk are communicated to team members and recognition is on a daily basis as well as
Monitor and handle guest complaints/comments and guarantee a seamless guest experience
Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner.
Communicate consistently promptly and daily with Maintenance and Front Desk team and to ensure total guest satisfaction is met and/or exceeded
Ensure system in place for Housekeeping team for all lost and found items to Front Desk
Maintain a clean and organization housekeeping room
Actively promote a safe work environment. Promote Safety First
Promote the use and purchase of environmentally sensitive cleaning products/procedures
Follow all procedures outlined in the emergency manual
Performs additional responsibilities as requested by the VP of Hotels and General Manager.

Leadership & Development

Maintain strong communication & relationships with all Moraine LakeLodge departments
Prepare weekly work schedules and effectively schedule to trends in occupancy and departmental demands
Develop an effective departmental team by completing orientation of new team members individual performance reviews and identifying training needs
Conduct mid-season performance reviews in partnership with General Manager and HR Dept.
Follow up with team on a daily basis about uniform and appearance guidelines as set out in the Rooms and Grounds manual
Provide timely and effective feedback to team and General Manager regarding any performance issues. Report all disciplinary action to HR.
Lead informal daily briefings to set goals and motivate team set out tasks and check lists
Encourage a positive team-oriented working environment. Solicit listen and deliver on the needs/requests of the Housekeeping team for any improvements for the department
Be knowledgeable and promote Moraine Lake Lodge Cathedral Mountain Lodge Banff National Park & surrounding areas.
Develop a strong working relationship with suppliers and vendors
Attend weekly manager meetings contribute meeting ideas and participate actively
Obtain and share knowledge of Moraine Lake Lodge Cathedral Mountain Lodge and Banff National Park information and history with team members and guests.
Financials
Responsible for maintaining inventory levels of linen supplies and purchasing accordingly
Accountable for controlling labour and supply expenses for the housekeeping department
Control labour & department expenses as set out in the budget monitored on a daily basis and communicated to General Manager.

Safety Responsibilities

Maintain a clean and organized housekeeping room
Follow all procedures outlined in the Lodge Emergency manual
Follow work safety and WHMIS guidelines
Actively promote a safe work environment
Take reasonable care to protect your own co-workers and guests health and safety
Know and follow all Capilano Groups health and safety policies and procedures
Ask for further training before taking on any task that you are unsure of or have not been trained on
Cooperate with the JOHS Committee and any person carrying out Occupational Health and Safety duties
Use protective clothing devices and equipment provided and find out what protective equipment is required for each task
Ensure your ability to work without risk to your health and safety or any other persons safety is not impaired by alcohol drugs or other causes
Be alert to hazards and immediately report hazards defective equipment or concerns to your supervisor.

Core Competencies:

Communication skills: Must communicate with guests team members and management in a courteous and professional manner.
Leadership skills: Must be able to lead and mentor a department of people. Must be able to confidently train subordinates in all areas of housekeeping operations. Must feel confident in delegating tasks duties to subordinates.
Working with others: Works well with others in a team setting to complete tasks in a fast-paced environment.
Work Efficiency: Must be able to work with a minimal amount of supervision manage time efficiently and handle multiple tasks. Must be organized and detail-oriented.

Qualifications:

Must be 100% guest service oriented have excellent people skills with a positive & upbeat personality2 yrs. of housekeeping experience with minimum 1-year supervisory experience
CPR and First Aid Certificate is a requirement
Second language is an asset.

Working Conditions:

Able to work a variety of shifts including evenings weekends and holidays to meet the needs of the business
While performing the duties of this position Team Members are required to be on their feet for extended periods of time
Ability to work with outside with varying weather conditions (ex. Extreme Heat Extreme Cold Rain Snow)
Occasionally required to lift and carry up to 50lbs
Occasionally required to lift and climb a step ladder or step stool.

Details:

Fulltime working up to 40 hrs. a week
Hourly starting wage of $ 22.00 per hour with an end of contract bonus
Staff accommodation onsite $10.00/day includes all meals and laundry.
May 24^th 2026 October 1^st 2026
Must be legally entitled to work in Canada prior to offer of employment.

Required Experience:

Manager

Housekeeping SupervisorDepartment: HousekeepingReports to: General ManagerGeneral Description:The Housekeeping Supervisor is part of the Moraine Lake Lodge housekeeping team responsible for maintaining the cleanliness of guest accommodations lodge and grounds. The Housekeeping Supervisory is account...

Ensure quality guest experience by providing consistent and efficient service and highest level of cleaning on a consistent basis
Supervise the performance of Housekeeping Attendants and general cleaning and take appropriate action to correct deficient conditions behaviour and work practices
Inspect guest cabins guest areas and assess compliance with all established standards as they relate to cleanliness maintenance safety and security
Responsible for marking & grading guest rooms for bonus purposes
Ensure schedules for team members meet requirements of the lodge and guest arrivals/departures
Promote outstanding Guest relations ensure all guest comments from Front Desk are communicated to team members and recognition is on a daily basis as well as
Monitor and handle guest complaints/comments and guarantee a seamless guest experience
Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner.
Communicate consistently promptly and daily with Maintenance and Front Desk team and to ensure total guest satisfaction is met and/or exceeded
Ensure system in place for Housekeeping team for all lost and found items to Front Desk
Maintain a clean and organization housekeeping room
Actively promote a safe work environment. Promote Safety First
Promote the use and purchase of environmentally sensitive cleaning products/procedures
Follow all procedures outlined in the emergency manual
Performs additional responsibilities as requested by the VP of Hotels and General Manager.

Leadership & Development

Maintain strong communication & relationships with all Moraine LakeLodge departments
Prepare weekly work schedules and effectively schedule to trends in occupancy and departmental demands
Develop an effective departmental team by completing orientation of new team members individual performance reviews and identifying training needs
Conduct mid-season performance reviews in partnership with General Manager and HR Dept.
Follow up with team on a daily basis about uniform and appearance guidelines as set out in the Rooms and Grounds manual
Provide timely and effective feedback to team and General Manager regarding any performance issues. Report all disciplinary action to HR.
Lead informal daily briefings to set goals and motivate team set out tasks and check lists
Encourage a positive team-oriented working environment. Solicit listen and deliver on the needs/requests of the Housekeeping team for any improvements for the department
Be knowledgeable and promote Moraine Lake Lodge Cathedral Mountain Lodge Banff National Park & surrounding areas.
Develop a strong working relationship with suppliers and vendors
Attend weekly manager meetings contribute meeting ideas and participate actively
Obtain and share knowledge of Moraine Lake Lodge Cathedral Mountain Lodge and Banff National Park information and history with team members and guests.
Financials
Responsible for maintaining inventory levels of linen supplies and purchasing accordingly
Accountable for controlling labour and supply expenses for the housekeeping department
Control labour & department expenses as set out in the budget monitored on a daily basis and communicated to General Manager.

Safety Responsibilities

Maintain a clean and organized housekeeping room
Follow all procedures outlined in the Lodge Emergency manual
Follow work safety and WHMIS guidelines
Actively promote a safe work environment
Take reasonable care to protect your own co-workers and guests health and safety
Know and follow all Capilano Groups health and safety policies and procedures
Ask for further training before taking on any task that you are unsure of or have not been trained on
Cooperate with the JOHS Committee and any person carrying out Occupational Health and Safety duties
Use protective clothing devices and equipment provided and find out what protective equipment is required for each task
Ensure your ability to work without risk to your health and safety or any other persons safety is not impaired by alcohol drugs or other causes
Be alert to hazards and immediately report hazards defective equipment or concerns to your supervisor.

Core Competencies:

Communication skills: Must communicate with guests team members and management in a courteous and professional manner.
Leadership skills: Must be able to lead and mentor a department of people. Must be able to confidently train subordinates in all areas of housekeeping operations. Must feel confident in delegating tasks duties to subordinates.
Working with others: Works well with others in a team setting to complete tasks in a fast-paced environment.
Work Efficiency: Must be able to work with a minimal amount of supervision manage time efficiently and handle multiple tasks. Must be organized and detail-oriented.

Qualifications:

Must be 100% guest service oriented have excellent people skills with a positive & upbeat personality2 yrs. of housekeeping experience with minimum 1-year supervisory experience
CPR and First Aid Certificate is a requirement
Second language is an asset.

Working Conditions:

Able to work a variety of shifts including evenings weekends and holidays to meet the needs of the business
While performing the duties of this position Team Members are required to be on their feet for extended periods of time
Ability to work with outside with varying weather conditions (ex. Extreme Heat Extreme Cold Rain Snow)
Occasionally required to lift and carry up to 50lbs
Occasionally required to lift and climb a step ladder or step stool.

Details:

Fulltime working up to 40 hrs. a week
Hourly starting wage of $ 22.00 per hour with an end of contract bonus
Staff accommodation onsite $10.00/day includes all meals and laundry.
May 24^th 2026 October 1^st 2026
Must be legally entitled to work in Canada prior to offer of employment.

Required Experience:

Manager

Key Skills

Computer Hardware
Computer Data Entry
Asset Management
Administration Support
ACCA
Content Management

Apply Now

About Company

Capilano Group -Lodges

Live. Work. Discover and Play. In the stunning Canadian Rockies. We will be in the Toronto area on Feb 16th and 17th doing in-person interviews at the Fairmont Royal York Hotel. If you live in the area or will be in town, let us know you are available to meet our management team on th ... View more

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