IDC Performance & Customer Manager

Job Description

The Fulton Hogan Life

Life at Fulton Hogan is about making the most of the opportunities taking responsibility having a crack being accountable and making it happen. We live by our REAL values Respect Energy & Effort Attitude Leadership and we demonstrate these through the good work we do every day as one team.

Nau mai haere mai ki tā mātou whānau Welcome to our Fulton Hogan Family

We are looking for a Performance & Customer Manager to support the Contract Manager on our newly secured IDC contract with NZTA across the Manawatū and Whanganui regions. As the main link between the contractor and the principals customer roles youll provide timely information to support communication and engagement plans respond to stakeholder queries and supply content for engagement activities. Youll regularly report operational feedback attend key meetings and keep thorough records of customer interactions and requests. You will manage and provide performance data for OPMs and KRAs as well as ensuring customer and stakeholder relationships are effective and timely.

In addition to the above you will:

• Respond promptly and efficiently to customer and stakeholder queries resolve operational issues and communicate disruptions clearly providing practical options and empathy

• Prepare and provide content for communication and engagement collateral attend workshops and meetings and regularly report stakeholder feedback to guide future engagement strategies

• Maintain accurate records to demonstrate performance including tracking customer requests responses and delivery of site-specific engagement activities

• Liaise with landowners stakeholders and local authorities assist with site visits monitor public relations matters and contribute to reports and any additional duties as required

Good Work equals Good Benefits

• KiwiSaver employer contributions

• Fuel discountcard

• Parental leave top-up payment with additional return to work support

• Family scholarships

• Ongoing training and development career growth and progression opportunities

• Great discounts at a wide range of retailers

• Medical insurance (eligibility period applies)

• Life insurance

At Fulton Hogan we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us.

Were looking for someone with:

• Minimum 5 years relevant experience in customer coordination stakeholder engagement or a related field

• Strong knowledge and understanding of departmental processes contract requirements and engagement activities

• Proven ability in effective communication relationship-building and problem-solving with customers stakeholders and landowners

• Excellent organisational skills with the ability to maintain accurate records and manage multiple engagements

• Confident in preparing communication materials and supporting site-specific engagement activities

• Ability to attend and contribute to meetings resolve operational issues and respond to queries promptly

• Flexible approach to undertaking miscellaneous duties and supporting a collaborative team environment

• Current class 1 drivers licence

Creating Connecting and caring for the community

Our people regularly donate their time to local causes and initiatives while at a regional and national level we provide financial support skills and resources to a wide range of organisations that are strengthening our communities. Our focus aims to also reduce our impact on the environment and regenerate healthy new ecosystems. We look to partner with others to lift the standards of our industry and show customers lower-impact sustainable ways of delivering infrastructure.

Learn more about us: Homepage - Fulton Hogan and make an application to join our growing industry.

All successful candidates must under-go and pass a pre-employment medical and drug screen.

We celebrate and embrace diversity across our business and are committed to equal employment opportunities.

We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply.