Front Office Night Auditor
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring for a Front Office Night Auditor
Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.
Rewards for work. Benefits for your lifestyle
- Part of Marriott International the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
- World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award winning experienced hospitality professionals
- Discounted room nights & food and beverage - because your well-being means so much
- Complimentary laundry free meals on duty
- Access to fabulous and flexible benefits to help you in and out of work
- Eligible for Accommodation Service Charge
Connecting you with your role:
This role would be a great step for an individual who has an interest and passion in working within the Hospitality Industry and wants to gain further knowledge and awareness of the Front Desk specifically during night operations. The ideal candidate would be proactive extroverted and have a proven track record in working in a guest focused environment.
Be fully conversant with all front office departmental procedures and systems used for daily operations (Opera PMS Marsha GXP etc.) if required training to be provided
Be the first point of contact for the guests from arrival until departure.
Follow through guest experience by exceeding expectations enlivening the Great to Grand service value.
Report any faults or issues guests have risen to the Night Manager and relevant departments.
Perform night audit duties as required by the policy and procedures and follow through the task list of procedures accordingly.
Key Responsibilities as a Team Player:
Being familiar with all the applications which contribute to a good execution of the shift such as GXP Opera Marsha Mobile panel etc.
Work closely with Finance team to manage guest bill ledger accounts invoices
Being able to execute daily operations such as check in check out and billing in order to support the colleagues at the desk and successfully conduct tasks according to checklists.
Record and hand over to Housekeeping or Security any lost or found items.
Be familiar with hotels guest key systems and procedures.
Respond to all emails in a timely manner.
Proactively contribute to all Front Office goals.
Be Knowledgeable:
Knowledge of front office operations is essential for this role.
Knowledge of the property its configuration its history is important to understand room allocations.
Knowledge of room types and room rates (training will be provided).
Be familiar with Fire Emergency and Bomb threat evacuation procedures and proactively assist the Night Manager when needed.
Be informed of all relevant matters at all times enabling them to take correct action where necessary.
Ensure new SOPs standards and processes are understood and followed through on a daily basis.
Customer Contact:
Be familiar with all in-house VIPs regular and long stay guests.
Handle promptly and courteously all guest comments complaints requests or inquiries by assuring appropriate action is taken or delegate until guest satisfaction has been met and exceeded.
Create and maintain a personal and respectful rapport with regular guests.
Ensure guest privacy and security respecting confidential information.
Enliven Great to Grand service value and exceed guest experiences.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
