Customer Service Advisor 1
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Job Summary
Your Future Starts Here Build Your Career at Foundever
Location:Coventry CV1 3BH (On site role)
Start Date: Monday 16th February 2026
Pay: 12.65 P/H - 24667.50 P/A
Contract:Permanent - Full time 37.5 hours per week
Opening Hours:Fully Flexible between Monday Friday 08:00 18:00
Training:2 weeks Monday - Friday 09:00 - 17:30 (Paid)
Go Further with Foundever
Are you looking for a role where you can make a real difference help people and develop valuable skills AtFoundever we creatememorable experiences not just for our customers but for every single person who works with us. Our customer service roles offerstability career growth and the opportunity to be part of a team that values you.
As aglobal leader in customer experience (CX) we work with some of the worlds biggest brands handling9 million customer interactions every day. Our150000 team members across 45 countriesare the heart of our success driven byour values award-winning culture and commitment to personal growth.
Why Join Foundever
At Foundever we believe in investing inyou. Whether youre looking for a role that offers progression a great team environment or the chance to learn something new weve got you covered.
- Be yourself at work We celebrate diversity and individuality making sure everyone feels they belong.
- Industry-leading career progression 93% of our managers started in frontline roles.
- Regular coaching and support Your success is our success.
- Lifestyle Benefits Programme Thousands of discounts on shopping travel and more.
- Financial Wellbeing Support Tools and resources to help you manage your money and plan for the future.
What Youll Do
As aCustomer Service Advisor youll be the first point of contact for customers handlinginbound/outbound calls andemails in a fast-pacedcontact centre environment. Youll providesupport guidance and solutions ensuring that every customer receives a positive and efficient experience.
- Deliver outstanding customer serviceby handling a variety of inbound queries.
- Listen activelyto customers and identify their needs.
- Provide clear and effective solutions ensuring first-time resolution where possible.
- Work as part of a supportive team collaborating to achieve success.
- Use computer systems efficientlyto log customer interactions and update information accurately.
- Manage multiple conversations confidentlywhile maintaining professionalism and empathy.
What Were Looking For
Were looking for people who:
- Havestrong communication skills(both verbal and written).
- Aregreat listenerswho can understand customer needs.
- Enjoysolving problemsand thinking on their feet.
- Canstay calm and patient even in challenging situations.
- Areadaptable and open to feedback.
- Have apositive attitudeand thrive in a team environment.
- Comfortable using computer systemsto navigate and process information quickly.
- Ambitious Great!We love seeing our team grow into leaders.
Wellbeing at Foundever
Your wellbeing is our priority because we know that handling customer interactions solving problems and working towards targets can sometimes feel overwhelming. Thats why we have a strong focus on looking after you.
- Mental Health First Aiders Trained colleagues available for confidential support when you need it.
- Wellbeing Champions A dedicated team committed to ensuring you feel supported every day.
- Employee Assistance Programme (EAP) Free 24/7 access to professional advice and counselling.
- A workplace that truly values you A global and national calendar of wellbeing activities designed to support your mental emotional and physical health.
- A culture of inclusion and belonging We celebrate diversity and encourage you to bring your authentic self to work.
- At Foundever we dont justtalkabout wellbeing we take action ensuring you have the tools resources and support to feel your best both at work and beyond.
Ready to Start
If youre looking for a role where you cangrow be yourself and make an impactFoundever is the place for you.
Its really important you are able to commute to our site so please check the below address before applying:Earlsdon Park First Floor 53-55 Butts Road Coventry Coventry CV1 3BH
Dont just find a job build a career with Foundever. Apply today and take the next step.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
