Automotive Service Client Care Coordinator

Grants Pass, OR - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

If you enjoy helping people staying busy and growing with a team that invests in you Grants Pass Toyota wants to meet you.

This part-time Automotive Service Client Care Coordinator role is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.

This position pays $20 per hour. You will work 23 days per week (8-hour shifts) with occasional Saturdays.

Every employee at Grants Pass Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Saturday lunches provided
Discounts on products and services

Responsibilities

Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer upset customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
Schedule inbound callers service appointments
Assist the managers with various clerical duties as needed
Be friendly professional courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

Strong customer service and communication skills (phone in person and written)
Ability to multitask and stay organized in a high-volume fast-paced setting
Comfortable answering phones scheduling appointments and greeting customers
Basic computer skills (email calendars data entry; dealership software a plus)
Reliable punctual and professional demeanor
Ability to work independently and as part of a team
Positive attitude and willingness to learn
Coachable and open to feedback
Strong work ethic and attention to detail
Interest in career growth and promotion from within
Ability to stay calm and friendly under pressure

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.

Required Experience:

If you enjoy helping people staying busy and growing with a team that invests in you Grants Pass Toyota wants to meet you.This part-time Automotive Service Client Care Coordinator role is perfect for someone who thrives in a fast-paced service environment and values long-term opportunity.This positi...