Field Service Technician

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient and by extension the access to cash for consumers reliable and within an arms reach. PAI delivers tools and services for ATM portfolio owners & operatorsretailers financial institutions and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs.

Payment Alliance International is looking to hire a Field Support Technician in the Eastern US market who is prepared to travel extensively with in the United States of America. This position includes working in all aspects of ATM operations programing assembly repair cash loading and installation. The individual will need to be highly motivated detail oriented and have experience in one or more areas ATM service and/or cash operations. The person will operate in a fast paced dynamic and challenging environment and they must be passionate accepting of a changing environment and constantly looking to influence the future outlook of the company.

Hourly Rate: $25

*Must be located in Eastern US by a major airport*

ESSENTIAL DUTIES AND TASKS:

• Make on-site visits to locations to diagnose repair or install ATM equipment
• Program ATMs unassisted or with assistance from Technical Support
• Install repair or replace ATM signage in customer locations
• Support VTS Branches with cash loading ATMs
• Implement Standard Operating Procedures associated with carrying / transporting cash
• Evaluate and ensure the location is secure before exiting the armored vehicle
• Make on-site visits to locations to load ATMs with appropriate amount of cash
• Engage with the customer to ensure high levels of customer service
• Document activities within the PAI system
• Guard and protect the assets of the employer
• Other field and service work as required

MINIMUM QUALIFICATIONS:

• High School diploma or GED required
• At least 6 months experience in electronic or mechanical repair; ATM experience highly preferred
• 21 years of age minimum
• Compliance with all local and state firearm laws and either has obtained or capable of obtaining any necessary local or State carry license or permit
• Carry an approved firearm while performing the duties of a ATM Cash Loader
• Ability to prioritize and complete assignments in a timely and accurate manner
• The ability to work away from home for extended periods of time including weekends.
• Ability and desire to travel extensively. Travel expectations are 95% or higher.
• Clean driving record and a valid drivers license for the state where you live
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Must be willing to work some overtime Saturdays Sundays and holidays if needed
• Willingness to work alone

COMPUTER / APPLICATIONS SKILLS:

• General knowledge of Microsoft Suite to include Outlook Word and Excel
• Ability to use a mobile device for reporting activity during the day
• Working knowledge of PAI Reports a plus

WORKING CONDITIONS:

This work is performed on the road at different locations. The working environment can be distracting due to noise. Constant moving up/down/around the job site area. Must have the ability to bend reach over your head and to individually lift or move up to 250 lbs. assisted with a hand-dolly. Must be able to see hear speak and listen. Must be an excellent listener. Continuous communication with ATM Dispatch. Daily contact with management and co-workers. Work can be stressful and requires a calm patient demeanor.

KNOWLEDGE SKILLS & ABILITIES:

The competencies required for success in the ATM Field Technician role include:

• Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
• Integrity and Trust - Is widely trusted; is seen as a direct truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesnt misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers.
• Situational Awareness - Being aware of what is happening around you in terms of where you are where you are supposed to be and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

A combination of education training and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall and transfer leaves of absence compensation and training.

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.