Customer Service Bilingual Agent (Hybrid in GDL or CDMX)

Job Description:

About DXC

DXC Technology helps global companies run their missioncritical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services that drive new levels of performance competitiveness and customer experience across their IT estates.

With more than 125000 employees in over 70 countries DXC delivers technological solutions that help organizations innovate compete and thrive.

About the Team / Offering

This role supports DXCs Insurance Software & Business Process Services (BPS) offering. DXC Insurance Software & BPS enables insurers to adapt and scale through digital insurance platforms modern ecosystems and process optimization. Our solutions help insurance organizations accelerate innovation improve customer experience and respond effectively to changing market demands.

About the Role

As a Customer Service Agent you will be the primary point of contact for endusers providing highquality support for financialrelated applications and services. You will handle inbound customer interactions in English resolve application and account issues log and track incidents and ensure timely followup through ticketing systems. This role is critical to deliver positive customer experience and supporting operational excellence across insurance platforms.

WHAT YOU WILL DO:

• Handle inbound customer calls in English related to application usage user accounts and general app support
• Diagnose and resolve customer issues efficiently escalating when required
• Log incidents service requests and issues accurately within ticket management systems
• Track ticket resolution and provide timely followup and communication to customers
• Collaborate with internal support and technical teams to ensure issue resolution

WHO YOU ARE:

• 12 years of experience as a bilingual (English and Spanish) Customer Support Agent
• Handson experience with ticketing systems such as Halo ITSM ServiceNow or similar platforms
• Strong verbal and written communication skills in English
• Availability to work weekends and rotational schedules

Other Qualifications

• Experience with AWS Connect or similar Automatic Call Distribution (ACD) platforms is a plus
• Familiarity with financial services environments is an advantage
• Strong customer service mindset with problemsolving abilities

Why DXC / Life at DXC

DXC is an employer of choice with strong values and a culture of inclusion belonging and corporate citizenship. We are committed to learning diversity and ethical business practices. DXC offers competitive compensation comprehensive benefits and opportunities to grow your career while making a meaningful impact for our customers and communities

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.