Client Care Supervisor
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Job Location:
Liberty, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Home Instead is a growing company in the senior care industry committed to providing exceptional service and care to our clients. We are seeking a Client Care Supervisor to join our team.
Heres what youll be doing...
- Schedule appointments with clients and coordinate with internal teams to ensure seamless client service delivery
- Develop & manage client quality assurance process to include conducting quality assurance visits & calls
- Manage & coordinate changing care needs with families and internal team members
- Provide leadership and coaching to team members to enhance their performance and professional development
- Collaborate with other departments to identify areas for process improvement and implement solutions
- Manage client inquiries & starts of care
Youre the perfect fit if you have...
- Previous experience in a leadership role preferably in customer service or client care
- Experience in the senior care/healthcare industry (preferred)
- CNA LPN or RN certification/license (strongly preferred)
- Excellent communication skills both verbal and written
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office suite (Word Excel Outlook)
- Positive attitude resilience and ability to adapt to changing circumstances
To join the team youll need...
- To complete a criminal background check motor vehicle record check and drug screen
- Possess a valid drivers license and valid auto insurance
What we have to offer...
- Competitive salary
- Annual merit increase
- Health dental and vision insurance
- 401K matching retirement savings plan
- Paid time off and holidays
Please submit your resume detailing your leadership experience and why you are interested in joining our team tohttps:// Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Home Instead is a growing company in the senior care industry committed to providing exceptional service and care to our clients. We are seeking a Client Care S...
