Front Desk Agent

Salzburg - Austria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International Inc. and its subsidiary companies (collectively Marriott). The franchisee solely controls all aspects of the hotels employment policies and practices including hiring termination discipline staffing compensation benefits and all other terms and conditions of employment. If you apply for this position Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel you will be employed by a franchisee not Marriott.

Providing a warm and welcoming reception to guests upon arrival ensuring a positive first impression

Handling professional check-in and check-out procedures using the hotel management system Opera

Delivering proactive courteous and personalized service to meet the needs of our guests

Acting as the first point of contact for guest requests inquiries and feedback

Assisting guests with concierge services including arranging transfers tickets sightseeing tours and other activities

Managing guest correspondence via telephone and email in a professional and timely manner

Handling billing procedures invoices and performing shift and daily closings accurately

Ensuring compliance with internal quality standards and service guidelines

Supporting administrative and organizational tasks within daily front office operations

Contributing new ideas to enhance guest satisfaction and service quality

Completed vocational training in hospitality or tourism is an advantage

Ideally previous professional experience in Front Office operations within the hospitality industry

Experience with the hotel management system Opera is an asset

Enjoyment of working with guests and colleagues from different nationalities

Communicative open-minded personality with a warm and positive attitude

Strong team spirit commitment and a high sense of responsibility

Excellent command of German and English; additional foreign languages are an advantage

For the position of Receptionist (m/f/d) the collective agreement minimum gross salary is 2026 per month. Relevant professional experience and qualifications will of course be rewarded with additional compensation along with attractive salary development based on individual performance

This company is an equal opportunity employer.

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Required Experience:

Unclear Seniority

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Verkehrsburo Hotellerie GmbH. The franchisee is a separate company and a separate employer from Marriott International Inc. and its subsidiary companies (collectively Marriott). The franchisee solely con...