Assistant Front Office Manager (mwd)

What youll do

• Lead the Front Office team by example ensuring the delivery of Hox service standards through consistent coaching and LQA guideline implementation.
• Conduct high-energy daily briefings to communicate VIP arrivals operational targets BEO updates and general hotel news & info.
• Take ownership of departmental projects including Upselling initiatives Visionline updates and Concierge enhancements.
• Oversee room inventory and overbooking strategies in Opera Cloud. Manage OOS/OOO rooms and balance categories in lockstep with Revenue and Maintenance.
• Plan and execute strategies for future and in-house groups. Coordinate with GME for PMS accuracy and lead the team through BEO requirements.
• Monitor Accor-specific systems (FastCom Hotellink ResaWeb) and ensure all digital guest communication (Duve OTA messages) is handled with expertise.
• VIP & Surprises: Oversee the end-to-end VIP procedure - from profile checks in Opera to executing Surprise & Delight moments.
• Act as the primary point of escalation for guest complaints using empathy and speed to turn glitches into wins.
• Analyze Revinate socials and surveys to identify Nifty-Fifties and share actionable insights with other Department Heads.
• Maintain the Look & Feel of all public areas managing the Hox Shop inventory and ensuring our Hox bikes are adventure-ready
• Ensure strict adherence to credit policies. Monitor Adyen & Stripe for billing accuracy and resolve open folios/payment links promptly.
• Lead the response for fire alarms medical emergencies and security issues liaising with local authorities when necessary.
• Support the desk during peak traffic cover breaks and take over departure checks so the team can remain eyes-on-guest.

Qualifications :

What Were Looking For: 

• The Tech Savvy: Youre a pro at Opera Cloud and comfortable navigating modern payment and guest-messaging platforms (Adyen Duve Revinate).
• The Leader: You have a proven track record of supervising teams in a fast-paced high-volume lifestyle hotel environment.
• The Fixer: You have a nothing is too much trouble attitude and can handle a fire alarm and a VIP check-in simultaneously with a smile.
• The Eye: You have an obsessive attention to detail regarding hotel aesthetics and Look & Feel.

Additional Information :

Whats In It For You:

Be part of a team that is passionate about creating unforgettable hospitality experiences.
Discounts with our Ennismore family 30% F&B discount and up to 50% discount on hotel bookings.
Discounts at Accor Enjoy exclusive employee discounts at over 4700 hotels including discounts on food and drinks spa treatments shopping and more.
Free meals during your shift.
Get your in-house experience and get to know our hotel from a guests perspective when you join us.
Time to volunteer with one of our charity partners.
Hox Hero and Nifty Fifty our rewards for exceptional performance and living our values.
Regular team meetings from our High Fives to our (pretty special!) team parties we know how to have the best times!
Challenge the status quo and work in an environment that is not only creative but also fulfilling.
Become part of an innovative fast-growing international group that is shaking up the world of hospitality.

Want to join a new adventure

Youre not precious. We leave our egos at the door and help get things done. Youre up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard supports each other and has fun along the way. Join the team! 

Remote Work :

No

Employment Type :

Full-time