Customer Success Specialist – Nordics & UK

The Role: Impact the Future of Early Childhood Education

At Famly were on a mission to give children the best possible start to life by closing the gap between home and daycare. As our new Customer Success Specialist you wont just be managing accounts; youll be the champion for SMB childcare providers across the Nordics and the UK.

This is a unique full-cycle hybrid role. You will own the entire journey for our Danish customersfrom the first demo and the closed-won handshake to onboarding and long-term strategic growth. Additionally youll bring your expertise to our UK portfolio acting as a trusted advisor to ensure our partners are getting maximum value from the Famly platform.

What youll be doing

Own the Danish Market (Inbound & Onboarding)

• Close the Deal: Lead inbound demos for Danish prospects managing the sales process from initial interest to final signature.

• First Impressions Matter: Own the end-to-end onboarding process ensuring new partners move from sign-up to power user with minimal friction and maximum speed.

• Set the Standard: Ensure high-quality qualification so every customer starts their journey with the right expectations.

Drive Growth & Retention (Nordics & UK)

• Strategic Partnership: Manage a portfolio of SMB customers across the Nordics and UK building deep relationships with key decision-makers.

• Expansion & Upsell: Identify opportunities where Famly can do more for our partners and execute expansion deals that align with their needs.

• Churn Fighter: Proactively monitor account health and intervene early to ensure high retention and long-term happiness.

Regional Support & Collaboration

• Norwegian Coverage: Provide ad-hoc Customer Success support (training and retention) for our Norwegian customers.

• Voice of the Customer: Work cross-functionally with Product Sales and Onboarding teams to ensure our platform evolves based on real-world feedback.

• Data-Driven Action: Maintain impeccable CRM data to prioritize your day and predict risks before they become problems.

Success in this Role Looks Like

• High Conversion: Turning Danish inbound interest into successful long-term partners.

• Sticky Partnerships: Maintaining industry-leading retention rates and reducing churn.

• Growth: Consistently hitting upsell and expansion targets.

• Speed to Value: Reducing the time it takes for a customer to become fully active and live on the platform.

Who You Are

• A Native-Level Danish Speaker: You can navigate complex conversations and build trust easily with Danish business owners.

• Experienced: You have a background in Customer Success Account Management or a full-cycle customer-facing role (ideally in SaaS).

• End-to-End Owner: You enjoy the variety of doing it allfrom the excitement of a sale to the deep work of product training.

• Data-Driven: You use metrics to guide your strategy not just your gut feeling.

• A Polyglot (Bonus): If you speak Norwegian youll have a major head start in supporting our broader Nordic mission.

Youll be working with

A team of friendly boisterous CSMs and Onboarding Specialists who are dedicated to their customers who pick each other up on tough days and never stop pushing the limits. We come from all over the world but what connects us is our passion for what we doand the joy of doing it together. Expect high energy tons of support a few (OK many) Slack GIFs and an obsession with both hitting goals and having a good time.

About Famly

At Famly were on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.

It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paperand how distant that made him feel from her day. Together with Anders now our CEO they set out to build software that bridges that gap.

Today Famly is used by 34000 childcare professionals and hundreds of thousands of parents to:

• Communicate in real-time

• Reduce admin stress

• Improve planning pedagogy and finances

• And ultimately give more time to the little ones that matter most

Want to help us do even more of that Wed love to have you.

Why youll love working at Famly

• Youll be surrounded by clever kind people who support each other

• We give you ownershipfreedom to try new things backed by trust

• Top-tier equipment (noise-cancelling headphones included)

• Onsite learning from peers leaders and coaches as well as regular team and company activities

• Ongoing personal and professional development beyond sales skills

• A mission you can believe inand see the impact of daily

The interview process

Heres what to expect:

1. Intro call with Neeta the teams People Partner

2. Rational thinking test

3. Interview with Jakob Head of Customer Success UK

4. Skills test presentation and interview with Jakob and a team member

5. Final interview with Matt UK General Manager

We move fast and keep it human throughout.

Ready to apply

Were hiring right now and would like to welcome our new team member on March 1st so dont wait around.

Send us:

• Your CV and

• Tell us what excites you about Famly and why youd be a great fit by putting pen to paper or recording a short video.
  

Famly is committed to diversity and inclusion. Were building a team that represents a wide range of perspectives experiences and backgrounds. Whoever you are wed love to hear from you.