Director of IT Cloud Operations

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses critical infrastructure organizations and government agencies rely on Zscaler to secure users branches applications data & devices and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We champion an AI Forward People First philosophy to help us accelerate and innovate empowering our people to embrace their potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Director of IT Cloud Operations to join our team. This role is hybrid and based in our San Jose CA office three days a week and reports to the Sr. Director IT Infrastructure within the IT Operations department.

You will lead and scale our global Cloud Operations and DevOps teams owning operational excellence security compliance and cost management across Zscalers multi-cloud environments (AWS Azure GCP). In this high-impact position you will blend operational leadership with strategic governance partnering closely with the CISO organization to embed Zero Trust principles into every layer of our IT cloud architecture.

What youll do (Role Expectations)

• Lead and scale a global IT Cloud Operations team managing multi-cloud environments (AWS Azure GCP) establishing standardized SLAs KPIs and governance for identity management and cloud lifecycles
• Oversee IT Federal Cloud Operations to ensure strict adherence to FedRAMP and government security standards partnering with Security and Legal teams to automate compliance and support audits
• Drive the strategic roadmap for DevOps and Platform Engineering utilizing Kubernetes Infrastructure-as-Code (IaC) and GitOps to automate application onboarding within a Zero Trust framework
• Collaborate with CISO and CPO organizations to embed Zero Trust principles and robust policy enforcement into cloud architectures balancing rigorous security standards with engineering innovation
• Champion reliability and cost-efficiency by implementing observability frameworks incident management best practices and executive-level FinOps reporting for budget forecasting and optimization

Who You Are (Success Profile)

• You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to whats needed navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customerboth internal and externaland anchor your decisions in solving their real-world problems. You champion their needs from start to finish knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action delivering high-impact results quickly to win for the customer and the team.

What Were Looking for (Minimum Qualifications)

• 12 years of IT experience with 7 years leading cloud operations DevOps or platform engineering teams
• Proven experience operating and governing AWS Azure and GCP at enterprise scale
• Strong understanding of Zero Trust security models
• Hands-on experience with Kubernetes cloud IAM security policy enforcement and automation frameworks
• Experience building and managing FinOps practices combined with exceptional leadership communication and executive-level stakeholder management skills

What Will Make You Stand Out (Preferred Qualifications)

• Experience working in a SaaS cybersecurity or Zero Trust-first company
• Exposure to regulated cloud environments such as FedRAMP or government cloud
• Relevant Cloud Kubernetes or FinOps certifications

#LI-YC2 #LI-Hybrid

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.