Practice Administrator, Primary Care

Site: Mass General Brigham Medical Group Northern Massachusetts Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a Practice Administrator to lead and coordinate operations across two robust primary care sites located at 331 Highland Ave in Salem MA and 104 Endicott St in Danvers MA. This is a highly visible leadership role for someone who thrives in a collaborative fast-paced healthcare environment and is motivated by improving access quality and patient experience.

As a Practice Administrator for both locations youll support outstanding clinicians and oversee primary care operations for a broad community of adult patients. This role involves collaborating with leaders from diverse specialties across the Medical Group and the broader Mass General Brigham (MGB) system to drive strategic initiatives and deliver exceptional patient care. Across both practices we are deeply committed to expanding access and adapting to the evolving needs of our communities. Youll help shape how care is deliveredcreating a welcoming environment for patients and a supportive well-run workplace for staff and providers.

This role provides the opportunity to lead approximately 77 clinical and non-clinical team members across both sites partner closely with physicians and advanced practice providers and collaborate with the Director of Operations Primary Care and Medical Directors at both sites. Practices operate MondayFriday 8:00am5:00pm with a shared onsite presence between locations.

If youre a strategic hands-on leader who enjoys building strong teams driving operational excellence and making a meaningful impact in community-based primary care this might be the next role for you!

Job Summary

Responsible for planning directing and controlling operations of multiple locations and/or large complex practices having multi-specialties with multi-department mixes. Works closely with managers in each location service area or department. May manage manager(s) staff and oversee all operations.

Does this position require Patient Care No

Essential Functions:
-May assume Practice Manager responsibilities.
-Develops administrative policies and procedures to improve operating efficiency; reviews and updates policies annually.
-Manages mentors and develops practice coordinators managers and all non-physician staff.
-Designs and directs the implementation of strategic plans to support existing and new clinical programs.
-Initiates plans and conducts internal/external meetings to meet departmental and institutional strategic objectives.
-Ensures the development of practice coordinators/managers for each respective practice/satellite area.
-Facilitates physician orientation to the organization and supports the establishment of new physician practices.
-Directs administrative responsibilities for Physician staff including credentialing compensation and provider enrollment.
-Ensures compliance with regulatory standards and directs quality improvement activities.
-Oversees financial planning analysis and reporting for all clinical operations.

Education
Bachelors Degree Related Field of Study required

Masters Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree
Yes

Licenses and Credentials

Experience
Supervisory experience 5-7 years required

Experience working in a healthcare environment 5-7 years required

Knowledge Skills and Abilities
- Strong understanding of Microsoft Office including Excel.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles; physician billing and revenue cycle management.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.

When hiring we take a people-first approach! To thrive in our practice settings the ideal candidate is a driven leader who is looking for longevity in their career and values being part of a highly collaborative team built upon respect teamwork and providing high-quality care to our patients. We are seeking an effective communicator who is an adaptable receptive and a dynamic people leader with proven operations experience. Success in this role requires strong interpersonal skills the ability to motivate individuals with varied strengths and a commitment to aligning team efforts with strategic goals.

Onsite

104 Endicott Street

40

Regular

Day (United States of America)

Pay Range

$78894.40 - $114795.20/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

3300 Mass General Brigham Medical Group Northern Massachusetts Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework