Emergency Operations Manager

Agency

Dept of Natural and Cultural Resources

Division

Zoological Park

Job Classification Title

Program Supervisor I (NS)

Position Number

Grade

NC14

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!

Description of Work

Want to work at the Worlds Largest Zoo that saves wildlife life in wild places The North Carolina Zoo is looking to hire an Emergency Operations Manager to join our Zoo team. This key managerial position sets direction policy and provides leadership to the Emergency Operation branch (utilizing staff on first second and third shifts) and oversees all aspects of the security program of the North Carolina Zoo. This position oversees 24/7/365 physical security protocols and operations leads crisis and incident management and ensures prompt First Aid to the public and staff. This position is responsible for management of the Emergency Operations branch: supervises three Ranger supervisors develops and writes Standard Operating Policies schedules training programs addresses employee conflicts develops a customer service culture manages parkwide radio communications security camera and life safety systems. This position also works collaboratively with a wide variety of staff across the Zoo. The successful candidate is required to be a member of the Randolph County Quality Assurance Committee which oversees all emergency medical services provided in the county; and is required to serve as a Manager on Duty at the Zoo on a rotating basis.

Key Responsibilities include but are not limited to:
Management of Zoos Security Team across 3 shifts; 24/7 coverage.
Oversight of emergency and non-emergency protocols and procedures.
Considerable knowledge of National Incident Command System structure and the ability to function as Incident Commander.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $50633 - $63660

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Management Prefers:

• Demonstrated knowledge of security operations andemergency and non-emergency protocols and procedures in a large public facility.
• Demonstrated experience in establishing and advancing internal programs and processes.
• Must have or the ability to obtain EMT within one year of employment.

• Experience supervising and managing a large team.
• Demonstrated knowledge of digital radio programming.

Position/Physical Requirements

• 8:30 am 5:30 pm April October with 1 hour lunch
  8:30 am 5:00 pm November- March with 30-minute lunch
• Weekends and Holiday work in peak season are frequent.
• Designated as mandatory/essential to Zoo operations; must demonstrate a willingness to work extended shift hours during emergency and adverse weather events and to work weekends and/or overtime work as needed to meet the business needs of the Zoo.
• Perform moderately heavy physical labor stand and walk for extended periods of time in all types of weather.
• React calmly and effectively in emergency situations.
• Utilize a methodical and logical approach to investigate and enforce park rules and regulations.
• Perform multiple tasks and solve problems.
• Effectively resolve conflict delegate and build cohesive teams.
• Must meet DNCR Fleet Safety Guidelines and have ability to obtain and maintain a valid drivers license issued from within the United States or be able to obtain one within 90 days of employment.
• Communicate effectively through interpersonal interactions and written reports.
• Ability to engage with and communicate with staff vendors and the public electronically and in person under normal and stressful situations effectively and tactfully.
• Work independently with no supervision.

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

This position is located at:

4401 Zoo Parkway

Asheboro NC 27205

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details. (This is embedded; therefore you do not need to include)

Bachelors degree from an appropriately accredited institution

AND

Three (3) years of experience related to the area of assignment;

OR

An equivalent combination of training and experience.

Division Description

The North Carolina Zoological Park exists for the enjoyment education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty endangered and threatened plant and animal species and ecological features of the continents it represents.

Learn more about the North Carolina Zoo:

The North Carolina Department of Natural and Cultural Resources (DNRC) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation area dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C Arts Council the African American Heritage commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit We encourage you to apply to become a part of our team.

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. The hiring process may take several weeks.

• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

4401 Zoo Parkway

Asheboro NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Tilisha Lanetta Mayhue

Email: