Service Administrator
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Veralto
Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our operating companiesare building on a long-standing legacy of success innovation and deep customer trust as they work to create a safer cleaner more vibrant future. Veralto is headquartered in Waltham Massachusetts with 13 operating companies and 300 locations worldwide. Our global team of 16000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding theWorlds Most Vital Resources
Veraltos Water Quality Companies Hach Chemtreat Trojan Technologies OTT Hydromet Sea-Bird Scientific McCrometer XOS & Aquatic Informatics- helps to manage treat purity & protect the global water supply from municipal & wastewater treatment facilities to lakes rivers watersheds and oceans
Our Product Identification companies Videojet Esko X-rite Linx and Pantone help package and protect the worlds food medicine and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.
Please login to our site - QUALITY PLATFORM
Water Quality (WQ) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water portable water wastewater groundwater and ocean water in residential commercial industrial and natural resource applications. Our water quality business provides products under a variety of brands including Hach Trojan Technologies McCrometer and ChemTreat. WQ Asia has sales offices in India Australia New Zealand Singapore South Korea Thailand Malaysia Indonesia Vietnam and the Philippines.
About Role
ROLE DESCRIPTION
The Service Administrator provides comprehensive administrative and coordination support to the Bench (Inside) Service team and Field Service team. This role ensures smooth delivery of service activities by managing service requests coordinating schedules supporting customer communication processing documentation and assisting with service contract management. The position plays a key role in delivering a high standard of customer service to internal and external stakeholders across Australia and internationally.
What Youll Be Doing (Job Responsibilities)
Service Request Management
Receive service requests via phone email or system notifications and enter them accurately into ServiceMax.
Review validate and update service order details to ensure correct information is available for scheduling and billing.
Scheduling & Coordination
Assist with scheduling field service activities ensuring alignment with technician availability customer readiness and priority requirements.
Liaise with customers to confirm commissioning schedules site access requirements and any pre-service prerequisites.
Coordinate with service technicians and internal teams to ensure timely completion of service orders.
Customer Service & Communication
Provide highquality customer service to both internal and external stakeholders including domestic and international customers.
Respond promptly and professionally to customer enquiries regarding service status quotes contracts and product support.
Maintain strong communication channels between customers field staff and internal departments.
Service Contracts
Process service contract renewals ensuring documentation and system updates are completed accurately.
Support promotion of service plans and contract offerings.
Billing & Administrative Support
Act as liaison between customers and field technicians to reconcile service billings and resolve discrepancies.
Release service orders in the system to prepare them for scheduling or repair.
Maintain organised filing systems (digital and physical) for service documentation contracts and customer records.
What We Are Looking For (Skills & Qualifications)
High school or Diploma or equivalent combination of education and experience.
Minimum 2 years experience in a Customer Service or Service Administration role.
Minimum 5 years experience in an administrative role.
Experience with Oracle ServiceMax or similar service management/ERP systems is highly desirable.
Excellent written and verbal communication skills.
Strong organisational skills with high attention to detail.
Competency with Microsoft Office suite particularly Excel and Outlook.
Ability to work in a fastpaced environment and manage multiple priorities.
Proven ability to build rapport with customers and internal stakeholders.
We offer:
Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Note: The duties listed in position descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
We’re focused on ensuring water quality for people around the world by making water analysis better – faster, simpler, greener and more informative. Since our founding we have led the industry in developing innovative solutions to help our customers analyze their water more efficientl ... View more
