Wireless Network Tech Support Specialist
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Job Location:
Ramsey, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
One of our clients medical devices and services company is looking for an enthusiastic Wireless Network Tech Support Specialist
** Must be authorized to work in US for ANY EMPLOYER.
No H1 Visa supportfor this position.
The Location is Northern New Jersey this hybrid commute.
With occasional travel to customer sites.
Permanent position with great benefits. Salary range 90 -110K
Hybrid commute - 2/3 days Home/ be weeks home/office rotation.
Wireless Network Tech Support Specialist
Role:
The Wireless Network Technical Support Specialist provides advanced technical support for companys wireless network solutions used across patient monitoring and medical device systems.
This role supports customers and internal partnersincluding service sales and clinical education teamsby troubleshooting wireless connectivity issues evaluating network performance and providing guidance on enterprise wireless design and configuration.
This position operates with a high degree of independence and serves as a technical resource for less-experienced team members.
The specialist also collaborates with R&D and cross-functional teams to validate new wireless hardware and configurations contribute to product development initiatives and support continuous improvement of network best practices.
Requirements and Skills
- Associates or Bachelors degree in Information Technology Networking or a related field (or equivalent experience)
- Hands-on experience conducting wireless site surveys and RF analysis
- At least 2 years of experience supporting enterprise WLAN site surveys and network designs
- Strong understanding of Wi-Fi standards (802.11 a/b/g/n/ac/ax) RF fundamentals and wireless security
- Experience with wireless survey and troubleshooting tools such as Ekahau AirMagnet NetSpot Spectrum Expert or Chanalyzer
- Solid understanding of TCP/IP networking VLANs and routing concepts
- Familiarity with enterprise wireless platforms such as Cisco Aruba Ruckus Meraki or equivalent
- Strong problem-solving skills with the ability to communicate technical concepts clearly to diverse audiences
- Self-motivated able to work independently and comfortable collaborating in a cross-functional environment
Functions:
- Provide day-to-day technical support for enterprise wireless networks including troubleshooting connectivity performance and coverage issues
- Support wireless infrastructure components such as access points controllers switches and authentication services
- Evaluate customer wireless network designs and performance to ensure compatibility with companyproducts
- Investigate field-reported wireless issues identify root causes and collaborate with internal teams to implement corrective actions
- Assist with wireless network deployments upgrades and configuration changes
- Collaborate with network engineering teams facilities vendors and third-party partners to resolve wireless-related issues
- Deliver regular product and network training sessions for internal teams
- Create review and maintain technical documentation including installation guides and configuration instructions
- Represent the Service Department on cross-functional project teams for new and existing products contributing to service planning and documentation reviews
- Support ticket-based incident and problem-management workflows ensuring accurate documentation and timely reporting
- Provide on-site technical assistance and customer support as needed
Required Experience:
IC
Key Skills
- Dhcp
- Routing Protocols
- Collection Management
- Network Administration
- Network security
- Tcp/IP
- LAN
- Computer Networking
- OSPF
- Network Monitoring
- TCP
- Dns
