Lodging Manager

Yellowstone Club is paradise in Montana. A private residential community in Big Sky Montana Yellowstone Club offers its members the worlds only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course rivers hiking biking and more our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service ensuring no detail is too small to overlook and being a part of creating experiences then Yellowstone Club is looking for you.

Yellowstone Clubs Cabins & Rentals department is currently seeking candidates for a Lodging Manager. This is a full-time year-round position located in Bozeman Montana.

The purpose of the Lodging Manager is tomanage the lodging reservations and day to day operations of the Lodging Team.

Supervisory Responsibilities:

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Clubs policies procedures and applicable laws; responsibilities include but are not limited to: interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest maintaining outstanding service standards solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction display hospitality and professionalism to our Members at all times take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members Members and guests at all the event of an accident or emergency seek medical attention if necessary and contact your direct manager the Director of Rental Homes or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working closely with the rental team property managers housekeepers and in addition to the sales and concierge teams this individual must have exceptional expertise in providing guidance and assistance for all club experiences and provide anticipatory customer service in a friendly gracious and informative manner.
• The position is also responsible for the on-going oversight of our rental agreements with homeowners ensuring that they are up-to-date obligations are performed accurately on-time and monthly billing is prompt organized and includes detailed backup information.
• The Lodging Manager will provide high-quality customer service to all Members and guests engaging with the Residential Services team and is responsible for their overall satisfaction building rapport and club affinity.
• Maintain a high standard of member service according to company guidelines.
• Manage all aspects of cabin and home rental reservations including the rental agreements with the homeowners.
• Communicate effectively and professionally via phone email and mail according to Member preference.
• Proactively maintain consistent communication with Members to ensure highest level of satisfaction.
• Work as a liaison between club Members/guests and on-site staff to define secure and execute arrangements for Members and guests visits to Yellowstone Club residences.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies procedures and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity organization punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members guests vendors customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicateregularly and effectively with all employees supervisors managers directors and VPs.
• Perform work in a safe and high quality manner. Maintain a high level of attention to detail.
• Project a favorable image of Yellowstone Club to Members guests and staff at all times.
• Must be able to work flexible work hours/schedule including evenings weekends and holidays. Long hours may be required due to business demands.

• Clarify any billing concerns from on-site charges and coordinates with accounting as necessary.
• Process and communicate all rent payments due to homeowners coordinating with accounting as necessary.
• Maintain reference documents and rental listings for all rental homes and cabins.
• Maintain and protect the quality and consistency of the rental program as defined by the Property Management and Rental Agreements Rental Reservation Agreements and Membership Rules and Regulations performing difficult conversations with Members as needed.
• Understand that the needs of our Members and guests often are not articulated during regular business hours and time is of the essence with responding to and meeting their needs. Possessing a drive and willingness to respond promptly and at all times of the day or night is critical.
• Respond to elevated in-house Member requests within two hours.
• Oversee special and unique requests from Members before and while in residence.
• Provide a lead role in the recruiting selection training and development of employees with the goal being maximum employee satisfaction productivity and Member/guest satisfaction.
• Address issues related to early arrivals and late check-out requests from Members/guests.
• Accessible for Member needs at all times during the Members visit to Yellowstone Club
• Management Responsibility for Lodging Team.
• Establish and maintain open collaborative relationships with employees and ensures employees do the same within the team.

• Assist other departments as necessary during busy periods.
• Upon approval from the Director working from our Bozeman location and/or maintaining a full virtual presence may be acceptable as long as the demands of the job continue to be met in-full and on-time.
• Nothing in this job description restricts managements right to assign or reassign duties work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties tasks and responsibilities being performed by people assigned to this personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Experience/Education Required

• Three to Ten years of hospitality and customer service related skill knowledge and experience is required.
• Exceptional proficiency in Microsoft Office applications including but not limited to Word Excel Outlook required.
• Proven experience using communication and organizational skills to accomplish goals.
• Similar combination of education and experience.
• Previous experience with hotel lodging management software.

Experience/Education Preferred

• Knowledge of principles and processes for providing customer and personal services including customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Bachelors degree (B. A.) from four-year college or university; and five to ten years related experience and/or training; or equivalent combination of education and experience.

Certificates & Licenses

• Valid US Drivers License

Computer Skills

• Exceptional proficiency in Microsoft Office applications including but not limited to Word Excel Outlook required.
• Word processing & proof reading skills required.

Language Ability

• Able to speak clearly and effectively with Members guests co-workers vendors and other Yellowstone Club departments.
• Able to write clearly and legibly.

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However the employee may be required to work outside in extreme heat cold rain wind snow or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionallyrequired to walk and work with hands and arms and lift up to 20 pounds. The employee is frequentlyrequired to talk and/or hear. The employee is constantly required to sit sometimes for several hours at a time and use their hands and fingers to operate a computer. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures viewing a computer terminal extensive reading and determining the accuracy neatness attention to detail and thoroughness of the work assigned drive a Club vehicle inspect for hazards and safety violations and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.

Receipt and Acknowledgment

I acknowledge and understand that:

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and at this time I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties tasks work hours and work requirements may be changed at any time due to business demands by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of Yellowstone Club.

I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Medical Dental Vision Insurance
• Discounted Ski Pass
• Employee Ski Days
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale

For more information about the Club visit .

To apply please visit and click on YC Careers at the bottom of the homepage.

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