Supervisor ePayment Processing

Agency

Dept of Revenue

Division

Submissions Processing

Job Classification Title

Administrative Supervisor (S)

Position Number

Grade

NC10

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is currently seeking a qualified candidate to lead the day-to-day operations of the Electronic Payments team (ePay). In this capacity this individual has responsibility to ensure the deposits and certification data of all incoming electronic state tax monies processed by NCDOR (electronic funds transfer online etc.) are correct. This responsibility encompasses the operational aspects of all the systems associated with these functions so that the performances are meeting the output necessary to accomplish the processing goals established by the Division and expected by the Department. This person is responsible for assisting team members in understanding critical functions as well as assisting with daily tasks as needed; training employees; hiring employees; and employee evaluations. This position will research electronic payment errors reported from tax accounts financial institutions payroll service providers taxpayers and DOR employees to determine the causes resolve problems and work with all parties to prevent future issues. The supervisor also ensures that electronic payment exceptions (such as returned payments and card chargebacks) are processed daily banks are paid and bad payments are processed accordingly in the various processing systems. This position reports directly to the Manager of ePayment and Registrations in the Submissions Processing Division. Eight full-time positions report directly to the Supervisor of ePayment Processing.

This position is hybrid meaning the employee may choose to work 100% in a DOR provided facility or may choose to work part-time at home and part-time in the assigned duty station. This is a North Carolina in-state position.

Overtime and vacation leave restrictions may be required during peak periods.

A skills assessment using various Microsoft Office products will be administered as part of the interview process.

Knowledge Skills and Abilities/Management Preferences

• Possess strong interpersonal and customer service skills including excellent verbal and written communication skills

• Possess good analytical skills to help resolve technical and balancing issues with ability to reconcile accounts and various processing platforms

• Possess strong organizational and planning skills with ability to multi-task and prioritize responsibilities and ensure goals and deadlines are met

• Experience in remittance processing internet transactions and/or banking

Recruitment Range: $41655.00 - $58000.00

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moodys Investors Service

• Twelve paid holidays per year

• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year

• Twelve sick days/year which are cumulative indefinitely

• Paid Parental Leave

• Personal Observance Leave and Community Service Leave

• Longevity pays lump sum payout yearly based on length of service

• 401K 457 and 403(b) plans

• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veterans preference should attach a copy of form DD-214.

If you have general questions about the application process you may contact Human Resources at or. Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at .

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience including one year as a lead worker; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Donna L Howe

Recruiter Email: