Call Quality & Client Experience Specialist
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Job Location:
Southfield, MI - USA
Hourly Salary:
$ 25 - 28
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Nyman Turkish offers unmatched representation for individuals with workplace injuries and disabilities. Our structure and workflows allow us to provide clients with personalized and efficient boutiquerepresentationat every step of the process.
About the Role
As a Call Quality & Client Experience Specialist at Nyman Turkish PC youll play a key role in ensuring exceptional client experiences and operational excellence. This position involves call grading case auditing and collaboration with leadership to improve team performance and training.
Key Responsibilities
Call Grading: Review client calls for quality and provide constructive feedback to enhance communication and service.
Client Contact & Dispute Resolution: Conduct daily calls to assist with dispute resolution and maintain strong client relationships (2550% of your day on calls).
Case Auditing: Audit case files for accuracy and compliance; report findings and recommend improvements.
Team Collaboration: Share audit results and case updates with leadership and team members to ensure smooth workflows.
Performance & Training: Monitor team metrics analyze call trends recommend training and assist in updating training materials.
Client Contact & Dispute Resolution: Conduct daily calls to assist with dispute resolution and maintain strong client relationships (2550% of your day on calls).
Case Auditing: Audit case files for accuracy and compliance; report findings and recommend improvements.
Team Collaboration: Share audit results and case updates with leadership and team members to ensure smooth workflows.
Performance & Training: Monitor team metrics analyze call trends recommend training and assist in updating training materials.
Required Skills & Qualifications
Bachelors degree preferred.
QA experience preferred (including call auditing and dispute resolution).
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Experience in a call center environment and handling escalated calls.
Salesforce experience preferred but not required.
QA experience preferred (including call auditing and dispute resolution).
Strong organizational and project management skills.
Excellent written and verbal communication skills.
Experience in a call center environment and handling escalated calls.
Salesforce experience preferred but not required.
Compensation
Hourly Rate: $25$28/hour
Benefits
Excellent work environment with upward mobility to promote within the firm
Comprehensive benefits package: medical dental life disability.
401(k) with 6% employer match.
Paid holidays PTO sick time and more.
Equal Opportunity Employer:Nyman Turkish is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds including but not limited to race religion color national origin sex age disability and any other protected characteristic to apply.
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
Acclaimed Social Security Disability and Personal Injury attorneys ready to take on your SSD claim, Disability Discrimination or Worker’s Comp case. Personalized attention.
