Customer Care Appointment Coordinator
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Job Location:
Mobile, AL - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
We are looking for a friendly organized and motivated Service Department Customer Care / Appointment Coordinator to join our dealerships automotive service team. This role is the first point of contact for many of our customers and your primary goal will be to schedule service appointments and help deliver an excellent customer experience.
If youre great on the phone comfortable texting and emailing and enjoy staying busy in a fast-paced environment wed love to meet you.
Key Responsibilities
Answer incoming calls and assist customers with service needs
Make outbound calls to customers for follow-up and scheduling
Send and respond to customer text messages and emails professionally
Greet customers in person when they arrive at the service department
Schedule service appointments quickly and accurately
Work daily call lists for outreach including:
Special order parts appointment scheduling
Recall notifications
Previously declined service follow-ups
Customer satisfaction follow-up calls
Maintain organized notes and communication in dealership systems
Support service advisors and help keep the department running smoothly
What Were Looking For
Strong communication skills (phone text email and in-person)
Professional and friendly customer service approach
Highly organized with strong attention to detail
Self-motivated and comfortable making outbound calls consistently
Able to multitask and stay calm in a busy service environment
Basic computer skills and ability to learn dealership software
What We Offer
Medical and Dental
401K Plan
Growth opportunities
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services
Qualifications
Fluid with computer systems typing email communication etc
Comfortable with sms messaging uploading pictures and videos using smartphone
Experience with Microsoft Office suite
Ability to communicate customers interests needs and requests to management and company personnel
Professional personal appearance
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Automotive Service Advisor McConnell Buick GMC Mobile, Alabama McConnell Buick GMC has been a trusted, family-owned and operated dealership serving the Mobile c...
