Salesforce & Qualtrics Integration Consultant

Position Description:

Role: Salesforce Customer Feedback Consultant
Experience: 4 Years
TKey Responsibilities

Discovery and Analysis: Conduct a thorough analysis of the existing Qualtrics implementation including survey design data models question types logic and integration points. (What is there in Qualtrics to be analysed)
Solution Design & Mapping: Design the future-state solution within the Salesforce Customer Feedback module mapping all existing Qualtrics functionalities to their Salesforce equivalents and identifying any gaps.
Hands-On Implementation: Lead the configuration and build of all required components within Salesforce including creating surveys setting up data mappings and configuring automated feedback requests.
Data Migration Strategy: Develop and execute a comprehensive data migration plan to move historical survey data from Qualtrics to Salesforce ensuring data integrity and accuracy.
Integration and Testing: Ensure the new Salesforce Customer Feedback module integrates seamlessly with existing business processes within Sales Cloud or Service Cloud. Perform rigorous end-to-end testing to validate functionality.
Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements demonstrate progress through regular showcases and ensure the final solution meets their needs for collecting customer feedback.
Documentation and Handover: Create detailed technical and functional documentation for the new solution and facilitate knowledge transfer sessions to ensure a smooth handover to the internal Airbus team upon project completion.


Qualifications & Experience
Minimum Qualifications:

Bachelors Degree in Computer Science Information Technology or a related field.
4 years of professional experience in IT with a significant focus on Salesforce platform implementation and configuration with a special focus on Salesforce Customer Feedback module.

Primary Skills (Must-Have)
This role requires a unique blend of skills. The ideal candidate will possess deep expertise in both platforms especially in the Salesforce Customer Feedback module.

Qualtrics Expertise: Demonstrated in-depth knowledge of the Qualtrics platform including survey building advanced logic data structure and reporting. Experience with Qualtrics administration and integration is highly preferred.
Salesforce Expertise: Proven hands-on experience with the Salesforce Customer Feedback module or Salesforce Surveys. Strong proficiency in Salesforce data modeling data migration techniques and tools (e.g. Data Loader). Expertise in Salesforce automation tools particularly Flows to orchestrate the feedback process. Solid understanding of Sales Cloud and/or Service Cloud processes.

Key Skills to be part of the Candidate Profile:

Advanced proficiency in data modeling data migration projects and complex Flow automation.
A strong analytical mindset and a proven ability to learn new technologies quickly.
A clear willingness and aptitude to rapidly master the Salesforce Customer Feedback module.

Good to Have Skills:

Experience with Salesforce Experience Cloud (Community Cloud).
Familiarity with Agile project management methodologies.
Any Salesforce certifications (e.g. Administrator Platform App Builder Sales/Service Cloud Consultant).
Advanced level of English with strong communication and stakeholder management skills.

Skills:

• Salesforce Marketing Cloud
• Salesforce Integration
• Salesforce Sales Cloud

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.