Platform Support Specialist

Position Summary

The Wesleyan Church Headquarters (TWC) is seeking a Platform Support Specialist to provide technical support troubleshooting and systems administration within The Wesleyan Churchs Microsoft ecosystem and key enterprise platforms including SharePoint Salesforce NetSuite andStova/Meetingmax.

This role blends front line IT support with advanced platform expertise to ensure reliable system performance strong security practices and an excellent user experience. The Specialist serves as a primary point of contact for end users collaborates with internal subject matter experts and external vendors and supports ongoing system improvements in alignment with TWCs technology standards and mission.

Essential Responsibilities

• Provide technical troubleshooting root cause analysis and issue resolution within the Microsoft ecosystem and designated software platforms.
• Deliver Tier 1 support and escalate complex issues to Tier 2 and Tier 3 resources as appropriate including internal experts BDO Digital and vendors.
• Administer and support systems applications and related services.
• Configure secure and maintain SharePoint and other TWC web assets in collaboration with the Applications Architect.
• Support event management systems (Stova/Meetingmax) in coordination with subject matter experts and vendors.
• Assist end users via phone email chat and ticketing systems; provide onboarding training and demonstrations (e.g. lunch-and-learn sessions).
• Coordinate with BDO Digital and other third-party providers for platform maintenance and technical changes.
• Develop update and maintain IT and user-facing knowledge base documentation.
• Provide input to subject matter experts on long-term solutions and technology strategies.
• Ensure compliance with security data protection and organizational standards.
• Perform other related duties as assigned.

Qualifications

Knowledge Skills and Abilities

• Demonstrated expertise in Microsoft environments including Entra Azure Exchange SharePoint Teams and Power Platform.
• Experience and/or certifications in Salesforce NetSuite/Oracle and Stova (or similar event management platforms).
• Working knowledge of multiple operating systems (Windows macOS Linux/Unix variants).
• Strong understanding of networking identity and access management endpoint security and ticketing systems.
• Proficiency with protocols and technologies such as TCP/IP DNS HTTP SAML OAuth APIs and ServiceNow.
• Knowledge of at least one computer programming or scripting language.
• Understanding of cloud security principles and best practices.
• Excellent organizational time management communication and problem-solving skills.
• Strong attention to detail and commitment to service excellence.

Minimum Education and Experience

• Associates degree bachelors degree or equivalent experience in computer science information systems or a related field.
• Minimum of five (5) years of relevant IT support or systems administration experience.

Working Conditions

• Primarily office-based environment with some remote work flexibility.
• Occasional physical activity including walking bending stooping and lifting.
• Standard business hours with occasional extended hours as needed.