Patch Management Engineer
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Job Location:
Peterborough - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.
Job Summary
A Senior Patch Engineer is responsible for creating developing and delivering patch management functions to our contracted customers. This role is instrumental in ensuring that our customers systems are up-to-date and secure. A significant part of the job involves providing technical support and assistance to patch engineers who are experiencing technical issues. You will often be the go-to person for resolving advanced technical challenges that require a high level of knowledge and expertise.
The role is crucial in following established processes and performing administrative functions that lead to the successful and timely patching of our clients systems.
What you will do
- Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software.
- Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team
- Monitor progress and resolve incidents whilst ensuring customer satisfaction through proactive updates frequent contact and escalation where necessary.
- Act as a role model and provide a point of technical escalation and expertise.
- Provide technical assistance to the transition of new customers when required.
- Ensure all implemented solutions are backed up with documentation training and expertise within the Service Desk and Support areas.
- Perform daily weekly and monthly scheduled tasks relating to Patching and AV management when required.
- Escalate potential service issues to line management and ITIL Services
- Escalate potential problem issues with Problem and Incident Management.
- Recommend and deploy changes via the change management process when required.
- Proactively maintain and develop knowledge skills and experience through client contact industry sources formalised training and a development plan.
The above is not an exhaustive list of duties and the role will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What we expect of you
Essential knowledge in the following areas:
- 3-5 years of experience in a similar SLA-driven support role.
- Good knowledge of IT platforms equipment and applications.
- Proven Customer service skills.
- Industry recognized qualifications in relevant areas.
Proven capability in the following technologies (Certification an advantage):
- Windows Server/Workstation
- Patch Management Software
- SEPM and other mainstream AV solutions (e.g. Sophos Kaspersky etc.) Experience with troubleshooting (Event Viewer Log Files Command Prompt)
- Basic networking
- Must be able to obtain Security Clearance status
Desirable knowledge in the following areas:
- SCCM
- Experience using PowerShell and PowerShell scripts
- Knowledge of the ITIL change process
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.
Required Experience:
IC
Key Skills
- Network security
- SQL
- Active Directory
- Information Technology
- Protocols
- Tcp/IP
- BGP
- Routers
- Infrastructure
- Linux
- Internet
- Juniper
- DoD
- hardware
- Technical Support
About Company
CDW UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. Our consulting, cloud & integrated technology solutions, and managed services help you drive & manage innovation.
