Work Order Coordinator Customer Service
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Job Location:
Mornington - Australia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Location
Job Description Summary
About the Role
Service Streams Utilities division are currently seeking a Work Order Coordinator - Advanced Meteringto join our growing company.
Nature of position: Permanent / Full time
Location: Mornington TAS & Melbourne VIC
Reporting Line: Team Leader
Key Responsibilities
- Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
- Facilitate and manage all aspects of workforce scheduling triage planning and allocation using Excel and other relevant systems
- Available on a rotating shift (7:30am4:30pm) to manage inbound customer calls using client systems
- Conduct outbound scripted calls with customers to obtain explicit informed consent and coordinate calls with building managers to arrange technician access
- Identify and consolidate data from the client in order to plan and allocate work orders
- Maintain field resource leave requests to ensure adequate resourcing
- Working efficiently with Service Stream and client systems and databases
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by the Scheduling & Planning Lead / Manager
- Strong focus on problem solving compliance and servicing the clients expectations
Skills and Experience
- Minimum 12 months in a customer service administrative or technical support role is essential
- Competencies in MS Office suite: Word Excel Outlook is essential
- Basic technical knowledge of electrical metering work is an advantage
- Excellent organisational and administration skills
- High level attention to detail
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. Specialising in designing constructing and maintaining new and existing networks we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders people with disabilities LGBTQI individuals and other diverse groups. As a signatory to the Veterans Employment Commitment we also value the skills and experience of ex-ADF members and their partners strongly considering veterans who meet the key criteria for our employment opportunities.
Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
