Application Support Supervisor

Essential Functions

• Supervise a cross-functional team of technical staff supporting multiple Revenue systems and applications.
• Set work priorities assign and review tasks and ensure consistent adherence to standards schedules and service level expectations.
• Provide coaching mentoring and professional development to staff to build technical capability and promote high performance.
• Oversee vendor and contract resources ensuring deliverables meet scope quality and timeline expectations.
• Coordinate cross-system efforts ensuring technical consistency integration and alignment with business requirements.
• Develop and maintain system documentation configuration standards and governance frameworks to promote reliability and knowledge continuity.
• Lead or oversee system testing change management and deployment activities coordinating with business and OIT stakeholders.
• Evaluate and recommend emerging technologies or process improvements to enhance operational efficiency and user experience.
• Serve as the primary liaison for Revenue IT business units OIT and vendors facilitating clear communication planning and issue resolution.
• Monitor system performance service delivery and client satisfaction identifying and implementing improvements as needed.
• Foster collaboration and cross-training among team members to ensure continuity of support across systems and functions.
• Represent Revenue IT in technology planning sessions governance forums and cross-departmental initiatives to advocate for departmental priorities.

Technical Solution Management

• Act as one of the technical experts 
• Write or collect solution specific technology standards documentation and other materials needed to ensure consistent design implementation and use of technology across the Department of Revenue.
• Work closely with development and support teams (whether City staff or vendors) and assist in prioritization of features and functionality for systems.
• Research investigate and promote the use of existing and emerging technologies to support or enhance Revenues operations and/or work.
• Perform initial testing of enhancements and provide feedback to developers as needed.  Coordinate with Revenue subject matter experts on second level testing.
• Ask smart questions take risks and champion new ideas.

Relationship Management

• Build and maintain collaborative and consultative relationships with Revenue central OIT areas and vendors related to specific technology solutions being managed and serve as primary point of contact for IT coordination of services communication and planning around those systems.
• Gain an in-depth understanding of Revenues processes and requirements as they relate to the supported systems.
• Conduct regular reviews priority-setting and planning sessions with Revenue areas and other stakeholders.  Serve as an advocate for those priorities plans and other technology needs within Revenue IT and OIT.
• Monitor evaluate and regularly report to Revenue IT leadership on business process-related IT projects services and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Qualifications :

Competencies Knowledge Skills and Abilities

• Proven leadership and supervisory skills with the ability to motivate develop and evaluate technical staff.
• Strong analytical and problem-solving abilities with a focus on cross-system coordination and operational impact.
• Excellent written and verbal communication skills capable of translating technical information for non-technical audiences.
• Demonstrated ability to manage multiple complex systems projects and vendor relationships concurrently.
• Knowledge of application management system integration testing documentation and change management best practices.
• Commitment to user-centered service design innovation and data-driven decision making.
• Ability to foster collaboration across diverse teams and promote a culture of transparency accountability and inclusion.
• High level of professionalism sound judgment and ability to work effectively in a fast-paced dynamic environment.

Qualifications (Education and Experience)

We care more about what you can do than where you learned how to do it.  That said a bachelors degree is a good foundation for the work and job-related experience around the competencies above is acceptable as well.  The ideal candidate will have at least three years of experience with application support as well as working on and/or leading project teams.

Additional Information :

Salary: $70000-$85000

Salary cannot exceed $85000

Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time