Director, Sales & Operations

Germantown, MD - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Company:

KLH Industries Inc. is a precision machining company specializing in custom parts per print. KLH provides one-stop EDM CNC waterjet & CMM inspection services to original equipment manufacturers and their suppliers primarily serving the Aerospace Tool & Die and Defense industries. KLH does hold a AS9100 certification as well as several other prominent certifications. Kenneth L. Heins founded KLH in 1987 as a journeyman tool and die maker armed with the determination to provide high quality precision parts and execute with a commitment to excellence and improvement that turned a one-room shop into a one-stop shop.

Over the last 38 years KLH has doubled in square footage 5 times serviced over 1100 different customers shipped over 15 million parts and grown into operating out of 2 buildings simultaneously while remaining a family owned and operated company. Projects that require intricate shapes and contours can be manufactured consistently and competitively using any variety of KLHs precision machining services. Over 70% of KLH customers do repeat business with them within the same year.

Quality integrity innovation and employee satisfaction/retention are the core of KLHs values success and history of excellence. KLH has had tremendous organic growth and evolution over their 3 decades in business driven by customer demand and fueled by openness to new ideas.

Job Summary

KLH is strategizing for continued growth and expansion and they are in search of a Director of Sales and Marketing to be a key decision maker and thought leader while making a significant impact at their organization. The Director of Sales & Marketing will be responsible for planning and implementing sales and marketing programs capable of growing business with target customer profiles including day-to-day execution as necessary. As such this role must be able to recognize the difference between strategy and execution and know when each is appropriate. By serving as a member of the leadership team this role contributes to overall business strategies and results. Roles include leadership management and accountability; strategic planning; sales; estimating; and marketing.

Key Responsibilities:

Leadership Management & Accountability

Treat all co-workers customers vendors and visitors with inherent respect and professionalism.
Develop and implement procedures and systems that fulfill department goals efficiently and effectively.
Set measurable key performance indicators for self and team in alignment with company goals.
Manage team performance including hiring training managing coaching and firing as necessary.
Champion company core values policies and procedures. Act as a role model.
Research and attend continuing education opportunities for personal and professional growth.
Clearly define roles and duties of team members. Recommend new positions as necessary.

Strategic Planning

Participate in strategic planning sessions with other leadership team members.
Create and achieve company goals and objectives that align with company strategy.
Take an analytical and metrics-driven approach to create compelling narratives for solutions.
Project manage major initiatives. Define the sequence and timeline of milestones.
Participate in creating annual budgets and manage expenditures to operate within targets.

Sales

Maintain and grow relationships with multiple strategic accounts through calls emails & in-person visits.
Create sales forecasts for new and existing accounts.
Resolve customer inquiries or complaints.
Mentor sales team in generating leads maintaining relationships negotiating and closing.
Travel (<10%) to meet prospects and customers including occasional overnight and multiple night trips.
Attend and participate in relevant trade shows and seminars.
Develop customize and conduct sales presentations.
Collaborate in the creation and revision of promotional materials.

Estimating

Oversee the day-to-day activities of the estimating team.
Periodically monitor estimates for appropriateness and consistency.
Establish pricing strategies to meet profit targets.
Ensure estimates are delivered on or before due dates.
Continually evaluate estimating process to improve speed and accuracy.

Marketing

Oversee development of promotional materials (e.g. websites social media posts presentations videos brochures mailings and others).
Tailor messaging for different target audiences and media types.
Coordinate lead generation tactics and continually assess their efficacy in generating sales.
Maintain a consistent corporate image throughout all products promotional materials and events.
Research market trends and competitor activities. Adjust strategy as needed.
Develop and recommend positioning to produce the most profitable long-term market share.

Qualifications

Export-Control: Verify status as a U.S. Person as defined by 22 C.F.R. Chapter I Subchapter M 120.15. This position will have access to technology and/or information that is export-controlled by the International Traffic inArms Regulations (ITAR).
Education and Experience: Bachelors degree in marketing business communication or a related field. Minimum of 8 years of related selling experience in a manufacturing environment or an equivalent combination of education and experience.

Equal Employment Opportunity Statement

KLH Industries is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status marital status or any other characteristic protected by applicable federal state or local law.

We are dedicated to providing equal employment opportunities in all employment decisions including recruitment hiring training compensation promotion discipline and termination.

Employment Eligibility & Background Check Disclosure

As part of our hiring process KLH Industries conducts employment-related background checks in accordance with the Fair Credit Reporting Act (FCRA) and applicable state and local laws. Background checks may include verification of employment history education and where jobrelated and permitted by law criminal history.

A background check will only be conducted after a conditional offer of employment has been made. All information obtained is evaluated fairly individually and in compliance with legal requirements including Wisconsin state law.

Reasonable Accommodations

KLH Industries is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs. If you require an accommodation to complete the application process or perform the essential functions of the role please email

Required Experience:

Director

About the Company:KLH Industries Inc. is a precision machining company specializing in custom parts per print. KLH provides one-stop EDM CNC waterjet & CMM inspection services to original equipment manufacturers and their suppliers primarily serving the Aerospace Tool & Die and Defense industries. K...