Concierge

• Deliver a warm polished and personalised welcome embodying Fairmonts luxury service philosophy
• Provide expert recommendations on dining activities transportation and local attractions tailored to guest preferences
• Coordinate reservations transportation and bespoke experiences with precision and efficiency
• Maintain a strong elegant presence in the lobby anticipating guest needs and offering proactive assistance
• Support VIP and specialattention guests ensuring bespoke touches and seamless arrangements
• Handle guest enquiries and requests with professionalism discretion and a solutionsfocused approach
• Collaborate closely with Front Office Guest Relations Spa F&B and Housekeeping to ensure a cohesive guest experience
• Maintain detailed guest profiles and preferences to support personalised service
• Manage luggage services deliveries and guest amenities with accuracy and care
• Coordinate courier services transportation bookings and external service providers
• Ensure all guest interactions reflect Fairmonts tone values and luxury positioning
• Stay informed on local events cultural highlights and regional experiences to enhance guest recommendations
• Support the management of lobby flow during peak arrival and departure periods
• Handle guest concerns or service recovery with confidence and refined communication
• Maintain accurate records of guest requests bookings and followup actions
• Participate in daily briefings to share VIP updates operational priorities and guest insights
• Uphold all health safety and security procedures in line with UK legislation and Fairmont standards
• Represent the hotel with grace confidence and a guestfirst mindset at all times

Qualifications :

• Minimum 2 years of experience in Concierge Guest Relations or Front Office roles ideally within luxury hospitality
• Strong communication and interpersonal skills with a polished professional presence
• Extensive local knowledge of Cheshire Manchester and surrounding areas
• Familiarity with hotel systems such as Opera PMS desirable
• Excellent organisational skills and meticulous attention to detail
• Strong problemsolving and servicerecovery abilities
• Ability to manage multiple requests simultaneously while maintaining composure
• Understanding of UK hospitality standards including health & safety and GDPR
• Additional languages advantageous for an international clientele
• A passion for luxury service and creating memorable guest experiences

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time