Spa Therapist

• Perform professional massage therapies and body treatments ensuring guest comfort safety and relaxation whilst adhering to Fairmont Spa protocols
• Develop and maintain expertise in various massage techniques including Swedish deep tissue hot stone and aromatherapy
• Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly
• Maintain immaculate cleanliness and proper stocking of treatment rooms preparing for appointments as required
• Provide exceptional customer service including answering queries about spa facilities and services and promoting spa offerings and retail products
• Stay current with industry trends maintain valid professional licences and participate in ongoing training to enhance service quality
• Support overall spa operations including reception retail and marketing activities when needed and collaborate effectively with other departments
• Adhere to all health and safety procedures including emergency protocols and safe working practices
• Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes
• Maintain accurate and detailed client records including treatment notes and product recommendations
• Participate in regular team meetings and contribute ideas for improving spa services and guest experiences
• Assist in the development and implementation of new spa treatments and packages

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

• NVQ Level 3 in Beauty Therapy or equivalent (CIDESCO CIBTAC ITEC highly desirable)
• Minimum 1 year of experience in a luxury spa wellness centre or 5star hospitality environment
• Strong proficiency in massage therapy including Swedish deep tissue and relaxation techniques
• Experience delivering advanced face and body treatments in line with professional training
• Excellent communication and guestcare skills suited to a luxury wellness environment
• High standard of personal presentation consistent with Fairmont brand expectations
• Strong understanding of hygiene safety and compliance standards including COSHH and treatmentroom protocols
• Ability to work flexibly including weekends evenings and peak seasonal periods
• Confidence with retail recommendations and product knowledge to enhance the guest experience
• Commitment to continuous professional development and staying current with industry trends

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time