Lead the housekeeping department through preopening and launch phases to establish operational standards staffing training and systems for a consistently clean safe and guestready hotel. Develop procedures implement inventory and procurement recruit and train teams and ensure compliance with brand and local regulations.
PreOpening Planning & Setup
- Create the housekeeping preopening plan timeline and budget for staffing equipment supplies uniforms and training.
- Define departmental organizational chart job descriptions schedules and reporting lines.
- Specify SOPs for guest rooms public areas backofhouse laundry lost & found and deepcleaning programs.
- Design room inspection and quality control processes (room checks scoring corrective actions).
Recruitment & Training
- Recruit interview hire and onboard housekeeping supervisors room attendants housemen laundry staff and attendants.
- Develop and deliver preopening training programs: guestroom cleaning standards turndown service public area maintenance safety guest privacy handling VIPs and infection control.
- Implement continuous training/certification and crosstraining programs for opening and ramping occupancy.
Operations & Quality Control
- Set cleaning standards checklists room inspection protocols and KPIs (room readiness time inspection scores lost & found turnaround linen turnover occupancy productivity).
- Supervise daily operations: room inspections scheduling stewarding public area cleanliness minibar/restocking policies.
- Establish linen and laundry operations: workflow quality turnaround times and outsource coordination if applicable.
Inventory Purchasing & Cost Control
- Specify source and order initial and continuing inventories: chemicals disposables linens amenities equipment (carts vacuums) and PPE.
- Set par levels implement inventory control systems and manage supplier contracts and pricing.
- Monitor departmental P&L control labor consumable and linen costs; recommend costsaving measures.
Health Safety & Compliance
- Implement health safety and environmental protocols (chemical handling PPE MSDS waste disposal).
- Ensure compliance with local labor laws fire and safety regulations and brand/chain standards.
- Manage housekeeping security procedures and lost & found system.
Systems & Technology
- Select and configure housekeeping management systems (PMS integration room status reporting inventory software).
- Establish reporting frequency templates and dashboards for operations inspections and financial performance.
Vendor & Contractor Management
- Negotiate and manage relationships with laundry services pest control linen suppliers equipment maintenance and cleaning contractors.
- Define SLAs inspection requirements and performance reviews.
Guest Experience & Communication
- Collaborate with Front Office Engineering F&B and Sales to ensure room readiness VIP prep and rapid response to guest requests/complaints.
- Set standards for guest interactions privacy and service recovery.
Qualifications :
- Proven experience (typically 5 years) in housekeeping management with at least 12 preopening or major renovation projects preferred.
- Experience in hotels of similar scale and brand standards (luxury/upscale preferred).
- Strong knowledge of housekeeping operations laundry management procurement budgeting and SOP development.
- Leadership skills: hiring training coaching and building highperforming multicultural teams.
- Familiarity with PMS and housekeeping management systems.
- Excellent communication organizational and problemsolving skills.
- Education: Hospitality diploma/degree preferred; certifications in hospitality management or related fields a plus.
Additional Information :
Benefits Rewards Motivations: In recognition of your hard work and dedication we offer:
- Lucrative Rewards: Your efforts wont go unnoticed anticipate a competitive salary package with generous performance-based bonuses and incentives.
- Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
- Industry Perks: Enjoy local and global benefits on accommodation dining and lifestyle services.
- Learning Opportunities: Access Accors extensive learning and development platform offering thousands of courses to expand your knowledge and skills.
- Recognition and Rewards: Personalized reward programs bonuses and incentives in addition to a competitive base salary.
Remote Work :
No
Employment Type :
Full-time
Lead the housekeeping department through preopening and launch phases to establish operational standards staffing training and systems for a consistently clean safe and guestready hotel. Develop procedures implement inventory and procurement recruit and train teams and ensure compliance with brand a...
Lead the housekeeping department through preopening and launch phases to establish operational standards staffing training and systems for a consistently clean safe and guestready hotel. Develop procedures implement inventory and procurement recruit and train teams and ensure compliance with brand and local regulations.
PreOpening Planning & Setup
- Create the housekeeping preopening plan timeline and budget for staffing equipment supplies uniforms and training.
- Define departmental organizational chart job descriptions schedules and reporting lines.
- Specify SOPs for guest rooms public areas backofhouse laundry lost & found and deepcleaning programs.
- Design room inspection and quality control processes (room checks scoring corrective actions).
Recruitment & Training
- Recruit interview hire and onboard housekeeping supervisors room attendants housemen laundry staff and attendants.
- Develop and deliver preopening training programs: guestroom cleaning standards turndown service public area maintenance safety guest privacy handling VIPs and infection control.
- Implement continuous training/certification and crosstraining programs for opening and ramping occupancy.
Operations & Quality Control
- Set cleaning standards checklists room inspection protocols and KPIs (room readiness time inspection scores lost & found turnaround linen turnover occupancy productivity).
- Supervise daily operations: room inspections scheduling stewarding public area cleanliness minibar/restocking policies.
- Establish linen and laundry operations: workflow quality turnaround times and outsource coordination if applicable.
Inventory Purchasing & Cost Control
- Specify source and order initial and continuing inventories: chemicals disposables linens amenities equipment (carts vacuums) and PPE.
- Set par levels implement inventory control systems and manage supplier contracts and pricing.
- Monitor departmental P&L control labor consumable and linen costs; recommend costsaving measures.
Health Safety & Compliance
- Implement health safety and environmental protocols (chemical handling PPE MSDS waste disposal).
- Ensure compliance with local labor laws fire and safety regulations and brand/chain standards.
- Manage housekeeping security procedures and lost & found system.
Systems & Technology
- Select and configure housekeeping management systems (PMS integration room status reporting inventory software).
- Establish reporting frequency templates and dashboards for operations inspections and financial performance.
Vendor & Contractor Management
- Negotiate and manage relationships with laundry services pest control linen suppliers equipment maintenance and cleaning contractors.
- Define SLAs inspection requirements and performance reviews.
Guest Experience & Communication
- Collaborate with Front Office Engineering F&B and Sales to ensure room readiness VIP prep and rapid response to guest requests/complaints.
- Set standards for guest interactions privacy and service recovery.
Qualifications :
- Proven experience (typically 5 years) in housekeeping management with at least 12 preopening or major renovation projects preferred.
- Experience in hotels of similar scale and brand standards (luxury/upscale preferred).
- Strong knowledge of housekeeping operations laundry management procurement budgeting and SOP development.
- Leadership skills: hiring training coaching and building highperforming multicultural teams.
- Familiarity with PMS and housekeeping management systems.
- Excellent communication organizational and problemsolving skills.
- Education: Hospitality diploma/degree preferred; certifications in hospitality management or related fields a plus.
Additional Information :
Benefits Rewards Motivations: In recognition of your hard work and dedication we offer:
- Lucrative Rewards: Your efforts wont go unnoticed anticipate a competitive salary package with generous performance-based bonuses and incentives.
- Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
- Industry Perks: Enjoy local and global benefits on accommodation dining and lifestyle services.
- Learning Opportunities: Access Accors extensive learning and development platform offering thousands of courses to expand your knowledge and skills.
- Recognition and Rewards: Personalized reward programs bonuses and incentives in addition to a competitive base salary.
Remote Work :
No
Employment Type :
Full-time
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