Senior People Operations Specialist

The Senior People Operations Specialist is the operational anchor of Pandoras PeopleOps transformation. This role translates regional frameworks into market-level execution ensuring that hiring onboarding training and performance management standards are consistently applied and measured.

The position combines process excellence analytical rigor and stakeholder enablement serving as the operational link between strategy design and field execution across 11 markets.

Core Responsibilities

1. Framework Implementation

• Execute and embed the regional PeopleOps standards for hiring onboarding training and early retention.

• Localize frameworks as needed ensuring compliance with both regional governance and local regulations.

• Partner with local operations agencies and HR to achieve standardization targets within defined timelines.
   

2. Analytics & Performance Tracking

• Consolidate data on hiring turnover training completion and compensation for visibility and governance.

• Maintain the PeopleOps dashboard; identify outliers and improvement opportunities.

• Generate actionable insights and recommendations to reduce early attrition and accelerate productivity.
   

3. Retention & Performance Management

• Support the 90-day evaluation process for new hires; track and escalate non-performance cases

• Partner with Operations to ensure structured progression and development discussions occur on schedule.

• Identify top performers for promotion eligibility and support calibration discussions.
   

4. Agency & Vendor Management

• Support quarterly agency reviews assessing delivery against hiring quality turnover and compliance KPIs.

• Propose corrective actions and improvement plans in underperforming markets.
   

5. Communication & Capability Building

• Develop onboarding and refresher training content aligned with regional standards.

• Enable local teams through workshops toolkits and regular communication cadences.

• Support the implementation of communication frameworks (boards KNOW app and other digital tools).

Profile Requirements

• Experience: 47 years in HR operations People Analytics or Workforce Management
• Process design and implementatio
• Analytical thinking and KPI-driven execution
• Strong communication and facilitation across diverse markets
• Excel/Sheets proficiency and comfort with data dashboards

• Background: Operational HR logistics or retail environments preferred

• Education: Bachelors degree or equivalent experience

• Languages: Fluent English; one additional regional language preferred

Additional Information :

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time