Adventure Concierge

The Adventure Concierge is part connector part storyteller and part curator a guide who helps guests uncover the magic of Banff National Park through authentic personalized recommendations. Grounded in strong technical knowledge and an appreciation for the landscape the Adventure Concierge draw from a deep understanding of trails safety considerations seasonal conditions wellness options and cultural experiences. 

Rather than guiding adventures directly youll partner with skilled local guides outfitters and experience providers to match each guest with the perfect journey. You prepare guests with practical advice gear insights and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banffs history and wildlife youll create moments that feel elevated genuine and unforgettable. 

This role requires precision curiosity analytical thinking and strong communication with a structured environment that values quality accuracy and consistency. 

Key Responsibilities 

Guest Engagement & Experience Curation   

• Curate meaningful experiences through warm thoughtful conversation and careful assessment of guest preferences. 
• Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests. 
• Maintain expert-level knowledge of Banff National Park including trails safety considerations cultural touchpoints and wellness offerings. 
• Provide clear and accurate recommendations that align with guest experience level comfort and conditions. 
• Share relevant resources related to wildlife etiquette trail safety activity restrictions and seasonal hazards. 
• Use digital tools maps and storytelling techniques to help guests visualize their next adventure. 
• Offer intuitive guidance on gear weather travel times and equipment needs ensuring confidence before departure. 

Retail & Brand Experience Support 

• Contribute to merchandising and maintaining retail displays within the Adventure Centre. 
• Share product knowledge and brand stories to help guests make informed and meaningful purchases. 
• Support inventory accuracy by following established systems receiving shipments and maintaining visual organization. 
• Assist in operating the POS system and completing guest transactions with precision and efficiency. 

Operational Excellence 

• Maintain accurate documentation related to bookings vendor coordination retail inventory and guest interactions. 
• Support departmental systems by following established procedures and contributing to continuous quality improvement. 
• Work collaboratively within a structured environment that prioritizes accuracy consistency and clear communication. 

Collaboration 

• Work closely with internal departments including Rooms Wellness Food & Beverage and Marketing to enhance the overall guest journey. 
• Build relationships with local guides tour operators and partners ensuring accurate and up-to-date experience information.
• Communicate professionally and efficiently with guests colleagues and partners. 

Qualifications :

What You Bring 

• Previous experience in concierge guest services adventure tourism or a similar guest-facing role. 
• Strong knowledge of Banff National Park its trails seasonal conditions cultural touchpoints and safety guidelines or a commitment to learning quickly. 
• Excellent communication and storytelling skills with the ability to translate information into inspiring accurate guest-ready guidance. 
• Comfort working in a structured environment where accuracy consistency and high quality are essential. 
• Strong organizational skills with the ability to manage multiple tasks inquiries and details simultaneously. 
• Confidence using digital tools mapping platforms booking systems and POS software. 
• A genuine passion for connecting with guests and creating thoughtful personalized experiences rooted in adventure wellness and local culture. 

Bonus If You Bring 

• In-depth local expertise in Banff National Parks backcountry trails wildlife and seasonal patterns. 
• Experience in retail merchandising gear knowledge or lifestyle/adventure brand storytelling. 
• Leadership or supervisory experience in hospitality tourism or a guest-facing environment. 
• Familiarity with retail analytics inventory systems or merchandising programs. 
• A background in adventure guiding concierge services recreation management or luxury travel. 
• A natural ability to spark curiosity through storytelling enthusiasm and local insights. 
• Personal passion for hiking climbing skiing or exploring the Rockies and a desire to share that passion with others. 

Who You Are 

Youre a connector at heart thoughtful curious and inspired by the landscapes and stories that make Banff extraordinary. You bring warmth precision and a sense of purpose to every interaction. You take the time to understand guest needs deeply and offer recommendations that are not only exciting but safe accurate and rooted in care. 

You thrive in environments where structure and creativity intersect. You love delivering polished high-quality work and you balance storytelling with clarity detail and reliability. Youre energized by helping others discover something meaningful whether its their first summit a hidden hot spring or a moment of quiet wonder in the mountains. 

You lead with authenticity. You inspire discovery. And you believe that even the smallest interaction can turn a guests day or their entire journey into something unforgettable. 

Lead with curiosity. Inspire adventure. Stay moved. 

Physical Demands 

• Frequent walking and standing throughout the Adventure Centre and hotel. 
• Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg). 
• Regular use of computer systems maps and communication tools. 
• Occasional assistance outdoors with guest orientation equipment or wayfinding. 

Were committed to providing an inclusive and accessible workplace. If you require an accommodation to perform any aspect of this role well work with you to ensure you can contribute fully and comfortably. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#SummerCWMR26

Remote Work :

No

Employment Type :

Full-time