Director of Rooms
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Job Location:
Newport, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Be the maestro orchestrating the symphony of guest experiences overseeing the seamless operation of accommodations to ensure each stay is a harmonious blend of comfort and luxury. With an eye for detail and a commitment to excellence youll play a pivotal role in elevating our guests satisfaction by maintaining impeccable standards in room quality housekeeping and overall hospitality.
- Manage the day-to-day operations of the rooms division primarily overseeing front office and guest services to ensure a smooth and efficient operation. Additionally providing administrative support to housekeeping and spa when needed.
- Implement and uphold high standards of guest service ensuring that all guests experience a perfect pre-arrival creative experience itineraries seamless check-in comfortable and personalized stay and efficient check-out process.
- Lead and motivate a diverse team of front office and guest service professionals providing guidance training and support to ensure excellence in service delivery.
- Conduct regular inspections to maintain and enhance the quality of guest rooms ensuring cleanliness functionality and adherence to brand standards.
- Collaborate with revenue management to optimize room revenue through effective pricing strategies promotions and upselling initiatives.
- Foster effective communication and collaboration with other departments such as sales marketing and maintenance to ensure a holistic approach to guest satisfaction and operational efficiency.
Qualifications :
- Several years of progressive experience in hotel management with a focus on rooms division operations and front office management. Prior experience in supervisory or managerial roles is essential.
- A proven track record of delivering exceptional customer service with a keen understanding of guest satisfaction metrics and strategies for continuous improvement.
- Strong leadership abilities with the capacity to inspire and lead a diverse team. Demonstrated experience in staff training performance evaluation and fostering a positive work environment.
- Sound analytical and strategic thinking skills including the ability to analyze performance metrics make data-driven decisions and implement strategies to optimize room revenue and guest satisfaction.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @Auberge and #AlwaysAuberge.
Vanderbilt Hotel LLC is an Equal Opportunity Employer M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
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- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
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