Healthcare Support Analyst (Remote)

As Healthcare Support Analyst you will:

• Support current Claim Source
• Review internal process recommend and develop changes to improve systems efficiency automation and effectiveness
• Document and communicate complex solutions to internal and external clients promptly
• Assess project complexity and estimate development and implementation timeframe
• Communicate status with team members end-users and clients within client expectations including participating in regular client calls
• Develop relationships with clients and service/sales team
• Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
• Monitor accuracy and completeness of all assigned jobs
• Provide technical support including testing debugging troubleshooting and implementing necessary program updates or additions
• Analyze customer data including performing optimizations and edit reviews with customers
• Review and evaluate payer notifications
• Collaborate with internal and external groups to define process requirements for project
• Interpret orders and selects appropriate tools to process orders
• Perform software packaging duties
• Perform complex database tasks and maintenance
• Track change requests and high severity incidents
• Contribute to continuous improvements by identifying ways to optimize resources
• Maintain comprehensive project plans and schedules
• Help with team leadership roles and mentor new team members

You will report to the Customer Support Director.

Qualifications :

• Bachelors degree or equivalent experience
• 2 years experience in a computing environment. Previous hospital and physician billing experience is a plus
• Experience with 837 format and UB04/1500/ADA paper forms
• Knowledge of ICD10 diagnosis and procedure codes
• Knowledge of CPT-4 codes
• Skills using the Microsoft Office suite of products
• Basic project management skills

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Experian our people and culture set us apart. Were committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.

  Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.

  Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.

  Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

  #LI-Remote This is a remote position.

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time