Lending Technology Assistant Manager
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application interview or employment process please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Assistant Manager Lending Technology supports the Lending Technology Manager in leading the administration support and optimization of lending technology and operational compliance platforms. This role ensures the effective operation of systems by providing direct supervision and guidance to the team responsible for system maintenance configuration and support. Key responsibilities include implementing team development initiatives driving strategic direction monitoring performance data enforcing service level agreements (SLAs) and analyzing outcomes to set clear expectations. The Assistant Manager collaborates with cross-functional teams to implement technological solutions that align with business goals enhance operational efficiency and support compliance and member experience.Job Description
LOCATION
This role is available for In Office or Hybrid
Mountain America Center
9800 S Monroe St
Sandy Utah
SCHEDULE
Full-Time
To be effective an individual must be able to perform each essential duty successfully:
Oversees team of lending technology system administrators and/or analysts
Accompaniesthe Lending Technology Manager in implementing team development initiatives and strategic direction
Supports the Lending Technology Manager inmanaging technologyand vendor projects/platforms that have lending touch points
Supports technology and vendor projects bydeterminingwhen to involve system administrators ensuring a smooth transition from implementation to ongoing support.
Assistsin the implementation and maintenance of lending technology systems including configuration testing and deployment
Overseessupport operations for lendingand complianceplatforms ensuringtimelyresolution of service tickets and system issues
Collaborates with lending leadershipoperational complianceleadershipand internal teams to align technology initiatives with business goals
Participates in the development and implementation of secure efficient and scalable technology solutions
Performs data analysis and evaluates trends toidentifyemerging risks and make recommendations
Works with theData Analytics andETL team to update existing processesautomate new processes and createDataVisiondashboards
Identifiesand implements process improvementsautomation opportunities including the evaluation and integration of ethical AI solutions to enhance operations
Advises on API functionality to support integrations ensuring data flow integrity and operational alignment
Maintains relationships with third-party vendors and internal stakeholders
Ensures the integrity and security ofvariouslending systems includingbut not limited toEncompass and ACES
Encourages collaboration among team members by breaking down silos andidentifyingopportunities for cross-training
Coachesdevelops and mentorsboth direct reports andlending technology team members
Maintainsworkingknowledge of the loan lifecycleincludingcomplianceprocessesand procedures
Delegatestracksandprioritizesproject tasks to ensuretimelyandaccuratecompletion
Provides input on system enhancements risk assessments and compliance requirements
Creates monthly reporting on team production andefficiency ensuring KPIs KRIs andSLAsareachieved
Utilizes raw datato createactionable reports
Performs other duties as assigned
KNOWLEDGE SKILLS AND ABILITIES
The requirements listed are representative of the knowledge skills and/or abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Experience
4 yearsprogressive experience working in a financial settingsystems administration or a related field
3years of experience in lending technologydata analyticsproduct managementorprocessimprovement experience
Experience with employee-facing technology platforms
Exposure to agile or other software development methodologies preferred
Experience working in theServiceNowticketing systempreferred
Education
Bachelors degree from an accredited institution in business information systems or a related field;orthreeyears of progressive experience in a lendingtechnologyor systems administration environment.
Licenses Certificates Registrations
None
Managerial Responsibility
Supervises coordinates and reviews the work of a subordinate group of employees (2-10)
Has managerial responsibilitiesincludingcoaching and developingemployeesoverseeingand evaluatingthe workof employeesparticipatingin projectsand presenting to leadership
Estimates personnel needs and assigns work to meettheseneeds
Recommends candidates for employment conducts performance evaluations reviews salary for assigned staff and applies company policy
Computer/Office Equipment Skills
Knowledge of lending software/platforms including end-user and administrative functionspreferred
Demonstrated experience with programming languages or technology used to support products and servicespreferred
Experience interacting within ServiceNow for issue tracking project management and system supportpreferred
Advanced skills in Microsoft Office including Outlook Word PowerPoint and Excel
Language Skills
Demonstrated ability to clearly express ideasmethodology results and recommendations verbally in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a mannerappropriate forkey stakeholders and all levels of the organization
Other Skills and Abilities
Strong understanding of lending technology platforms including LOS and quality control systems
Familiarity with software development practices and project management methodologies
Excellent communication and collaboration skills
Strong technical aptitude analytical skills and troubleshooting of software systems
Ability to lead and support technical staff in a fast-paced environment
Adaptive to change responds positively to altered circumstances or conditions
Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit talk and hear consistently
Ability to stand walk and use hands to handle or reach occasionally
Vision Requirements
Close vision (clear visionat 20 inches or less)
Distance vision (clear visionat 20 feet or more)
Weight Lifted or Force Exerted
Ability tolift upto 10 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Required Experience:
Manager
Key Skills
- Active Directory
- Data Entry
- Customer Service
- Company Website
- office supplies
- desk support
- POS
- Troubleshoot
- Computer System
- laptops
- Printers
- Setup
- Powerpoint
- hardware
- Technical Support
