Analytics Tooling Engineer NDS

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

Platform Configuration and Maintenance
Configure administer and support analytics platforms including Snowflake SQL Server Netezza Power BI GitLab and related Analytics tools.
Troubleshoot and resolve platform issues outages and performance problems.

Automation and Operational Reliability
Build maintain and monitor automated jobs data refreshes CI/CD pipelines and workflow orchestration tools.
Implement error handling alerting and system monitoring to support reliability.
Contribute to continuous improvement of operational processes and platform stability.

Access Management Governance and Compliance
Implement access models workspace structures permission updates and security configurations aligned to enterprise standards.
Support compliance reviews audit requests and governance controls.
Follow data governance and InfoSec guidelines in all tool configurations.

AI and Tool Integration
Assist with configuration and support of AI-related analytics tools environments and safe-use patterns.
Help with the identification assessment and integration of new tools and technologies into the analytics ecosystem under guidance from architecture or leadership.
Support prototype development and testing efforts.

Documentation and User Support
Create and maintain system documentation setup guides runbooks and knowledge base articles.
Provide technical support to analysts and developers for platform issues and usage questions.
Contribute to internal training and utilization of tools and best practices.

Vendor and Internal Partner Coordination
Work with vendors to resolve technical issues support updates and validate changes.
Collaborate with Data Engineering Infrastructure Enterprise Architecture and Governance teams to ensure alignment and smooth operations.
Communicate technical impacts status updates and operational risks as needed.

EDUCATION:
Bachelors degree in Computer Science Information Systems Data Science Engineering or related field; or proven professional experience with analytics platforms and tooling.
EXPERIENCE:

Required
Strong SQL skills and experience supporting and administering Snowflake environments.
Experience administering or supporting Power BI environments (eg. Data Gateways API Integration etc.).
Experience troubleshooting performance issues platform errors and system failures.

Preferred
Experience with automation/orchestration tools (e.g. Dataiku Alteryx Microsoft Fabric etc.).

Familiarity with Python (preferred) or another scripting language commonly used in analytics engineering.
Experience supporting AI-related analytics tools or machine-assisted workflows.
Experience with data engineering or analytics engineering environments.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Competencies

Technical troubleshooting and problem resolution
Attention to detail and operational discipline
Ability to translate technical issues for nontechnical partners
Collaboration with cross-functional technical teams
Ability to maintain consistent reliable environments
Process mindset and focus on continuous improvement

Work Environment

This role works closely with analytics teams engineering teams and enterprise technology groups and may require periodic off-hours support for platform maintenance or issue resolution.

Annual compensation range for this role is $90000 to $120000 depending on experience.

This position requires work in support of the Companys contract with the United States Department of Education (ED). As such the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1 2018 ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or light of this direction from ED Nelnet will be unable to hire applicants without United States citizenship for such positions.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.