Email Handling Assistant

Pretoria - South Africa

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Quantum Insights is seeking a highly organized and detail-oriented Email Handling Assistant to join our team on a full-time basis. As an Email Handling Assistant you will play a crucial role in managing and responding to all incoming emails from our clients and customers.

Key Responsibilities:

- Monitor and respond to all incoming emails in a timely and professional manner

- Organize and prioritize emails based on urgency and importance

- Draft and send out responses to emails ensuring accuracy and attention to detail

- Forward emails to the appropriate team members for further action if necessary

- Maintain a thorough understanding of our companys products and services to provide accurate information to clients and customers

- Collaborate with other team members to ensure consistent and efficient email communication

- Keep track of all email correspondence and maintain an organized email inbox

- Identify and report any issues or concerns raised by clients and customers through email

- Continuously improve and optimize email handling processes to increase efficiency and customer satisfaction

Qualifications:

- High school diploma or equivalent; Bachelors degree preferred

- 1-2 years of experience in a similar role preferably in a customer service or administrative position

- Excellent written and verbal communication skills

- Strong organizational and time-management skills

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and email management software

- Familiarity with CRM systems is a plus

- Ability to handle confidential and sensitive information with discretion

At Quantum Insights we value our employees and strive to create a positive and collaborative work environment. We offer competitive salary and benefits packages as well as opportunities for growth and development within the company.

If you have a passion for providing exceptional customer service and are looking for a challenging and rewarding opportunity we encourage you to apply for the Email Handling Assistant position at Quantum Insights. We look forward to hearing from you!