Bank Teller

Job Description

The role is responsible for delivering excellent customer service by processing client transactions accurately efficiently and in line with approved procedures. The position supports business growth operational efficiency and customer satisfaction while ensuring full compliance with internal policies and ethical standards.

Key Responsibilities

• Process customer transactions quickly accurately and efficiently in accordance with established procedures

• Support business profitability by minimizing transaction discrepancies and financial losses

• Maintain and improve service quality standards through performance and quality metrics

• Support the migration of customer transactions from traditional channels to self-service and digital platforms

• Ensure full compliance with all operational procedures policies and regulatory requirements

• Manage transaction efficiency including volumes accuracy and turnaround times

• Take responsibility for continuous personal development to enhance skills and competencies

• Build strong customer relationships by delivering respectful clear and helpful service

• Communicate effectively with customers to ensure understanding and provide suitable solutions based on their needs

• Act ethically and professionally at all times

• Take ownership of resolving customer queries and issues promptly and effectively

• Apply fair customer treatment principles in all interactions

• Support growth of the active customer base through referrals and lead generation

• Contribute to improving customer engagement and satisfaction metrics

• Identify opportunities to support business growth and market expansion

• Ensure all activities support cost control and operational efficiency

• Monitor and manage transaction shortages to minimize financial risk

• Promote the use of digital and self-service channels during customer interactions

• Consistently meet or exceed transaction performance benchmarks

• Improve identification compliance and operational processes within the area of responsibility

• Demonstrate behaviors aligned with organizational values

• Take accountability for individual performance and career development

• Contribute positively to team effectiveness and overall business success

• Adapt to changing business environments and customer needs

• Achieve acceptable efficiency and productivity levels as measured by internal performance indicators

• Complete required role-specific training to maintain and improve job-related knowledge

Job Details

Please note that applications will not be accepted on or after the specified closing date. Applicants are encouraged to submit their applications before the closing date indicated.