Warehouse Technician

About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.

This position is with Firstbase a subsidiary of AppDirect.

About Firstbase A Subsidiary of AppDirect
Recently acquired by AppDirect the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the AppDirect Marketplace. The team is focused on building interactions between AppDirect and Firstbase while maintaining and growing Firstbases existing user base and product offerings.

About You

Were looking for a detail-oriented professional with proven success in warehouse operations electronics handling and inventory management.
In this role youll perform technical warehouse operations maintain inventory control systems and ensure proper device handling and deployment to meet customer needs. This team oversees a variety of key warehouse tasks through our proprietary Warehouse Management System (WMS) including: inbound processing order picking and packing shipping and performing meticulous device refurbishment processes for redeployment.

What youll do and how youll have an impact

• Receive inspect verify and log inbound IT equipment using the proprietary WMS ensuring accuracy against shipping documents.
• Organize store and maintain accurate device records in the WMS to support inventory visibility and access.
• Pick pack and ship devices and accessories using WMS-guided workflows generating labels and documentation while meeting fulfillment deadlines.
• Track devices through refurbishment including inspection repair testing data wiping and quality control with all actions documented in the WMS.
• Identify and report device issues coordinating repairs or disposition while maintaining accurate system records.
• Manage real-time inventory by performing stock checks cycle counts audits and monitoring device movement throughout the warehouse.
• Generate and review WMS reports to monitor inventory levels device status and discrepancies.
• Support shipping and logistics by coordinating outbound shipments ensuring proper packing labeling tracking and accurate entry of all shipment data in the WMS.

What were looking for:

• 2-3 years experience working in a warehouse environment preferably with IT equipment or similar technology products.
• Exceptional attention to detail and accuracy in performing tasks such as product inspection order picking packing and tracking shipments.
• Familiarity with Warehouse Management Systems (WMS) and the ability to quickly learn proprietary software systems.
• Strong organization with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to troubleshoot minor device issues and perform basic repairs or maintenance on IT equipment.
• Basic knowledge of IT hardware including laptops monitors and peripherals is a plus.
• Physically able to lift up to 50 lbs and stand for extended periods.

Preferred Qualifications:

• Prior experience with IT device refurbishment or technical support.
• Familiarity with data security and IT asset management best practices.
• Forklift certification preferred
  
  

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

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