Address: 150 North 18th Avenue Phoenix Arizona 85007

This position has the potential to work from a Virtual Office (VO) setting or may Telecommute based on the needs of the unit and at the discretion of leadership.

Salary: $80500 - $85000

FLSA Status: Exempt

Grade: 24

First Review of Resumes: January 27 2026

Closing Date: January 30 2026

Open to AHCCCS Employees Only

Responsible for the oversight of Eligibility Policy Training and Hearings. This position provides leadership management and oversight of the hiring performance and discipline of multiple direct and indirect position is responsible for researching interpreting and applying complex rules policies and regulations related to Eligibility Policy Eligibility Hearings and Provider Enrollment Policy. This position is responsible for oversight of needs-analysis and evaluation of training applications and training content for DMPS and has final sign off on DES Medicaid and CHIP training materials.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Major duties and responsibilities include but are not limited to:
Management oversight the Office of Eligibility Policy who are responsible for federal/state policy analysis policy clarification responses updates to the policy manual for policy procedures processes forms and supporting materials. Act as the final authority to implement guidelines and policies.
Management oversight to training and development who are responsible for needs analysis and providing training facilitation. Act as final authority in the development and revision to training materials and announcements and some procedural documentation
Management oversight of agencys eligibility hearing process and unit. Set program goals objectives and strategies related to eligibility hearings. Implementation of related policies procedures and processes related to eligibility hearings.
Facilitate and champion the AMS process LEAN within the unit. Resolve employee relations issues hiring discipline employee evaluations and day-to-day operations.
Administrator duties include delegating work monitoring the outcome of assignments and supporting the DMPS Vision and Values. Meet with staff individually or in groups to discuss goals objectives implementation plans problem identification root cause analysis and corrective actions.
Coordinate and communicate with DMPS Senior Management and AHCCCS Leadership to comply with federal and state laws and provide research when necessary.

Knowledge of:
Federal and State statutes rules and regulations for all Medicaid and CHIP programs and Provider Enrollment.
Automated system principles and processes related to eligibility determinations medical assessment and management reporting.
Leadership styles and practices.
State personnel rules.
Systems: Health-e-Arizona PLUS and AHCCCS Prepaid Medical Management Information System (PMMIS).
Business management principles and project management concepts and ideas.
Technology uses including work-flow management.
Quality control quality assurance and corrective action principles and practices
AHCCCS policy and procedures and Administrative Rules and Regulations regarding the Administration of all unique categories of health program eligibility enrollment covered services and excluded services.
Arizona Management System (AMS)

Skill in:
Management planning organization and delegation skills.
Oversight of diverse activities and projects.
Public speaking and written communications skills.
Research and analytical skills.
Assessing maintaining reviewing and analyzing information.
Implementing policies and procedures.
Developing and maintaining interpersonal relationships.
Goal setting.
Microsoft word processing spreadsheet presentation desktop applications or similar SharePoint.

Ability to:
Oversee the activities of diverse projects.
Motivate employees and resolve employee relations issues.
Listen assimilate and present complex information in a clear concise manner.
Re-prioritize in a fast-paced environment.

Arizona Drivers License

Minimum: Four years professional experience related to health programs appropriate to the assignment which included program planning or administration; a Masters degree in a field appropriate to the assignment may substitute for one year of the required experience.

Preferred: Undergraduate education involving organization development business health care or public administration or equivalent work experience; 3 years managerial experience including 2 at a manager level directing a multiple unit complex organization; and strategic planning.

Successfully pass fingerprint background check prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
Other Leaves - Bereavement civic duty and military.
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan including medical dental life and disability insurance
Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
RideShare and Public Transit Subsidy
A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Lifetime Pension Benefit Program
Administered through the Arizona State Retirement System (ASRS)
Defined benefit plan that provides for life-long income upon retirement.
Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
Voluntary participation.
Program administered through Nationwide.
Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.