DACH ServiceNow Strategic Business Group Leader (mfd)

DXC Technology (NYSE: DXC) is the worlds leading independent end-to-end IT services company helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise DXC Technology serves nearly 6000 private and public sector clients across 70 countries. The companys technology independence global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information visit .

We believe there are three key drivers of growth: People Customers and Operational Execution. This is what our business is built on and this is where we invest!

We are seeking an entrepreneurial and hands-on P&L-accountable DACH ServiceNow Strategic Business Group Leader to drive the future of our Global Elite partnership business across Germany Austria and Switzerland.

This is a critical End-to-End (E2E) Leadership role where you will leverage deep prior ServiceNow services industry experience and strong content know-how to drive the sustainable growth financial performance and operational excellence of our ServiceNow business across the DACH region (Germany Austria Switzerland).

Based in Germany you will be the ultimate owner of the regions ServiceNow growth engine: responsible for all P&L financials (Revenue Margin Cost) E2E service delivery driving sales key client relationships and cultivating a high-performing team specialized in the NOW Platform.

Requirements

1.Content Expertise & Offerings Leadership

• Hands-On Leadership: Proven ability to exercise hands-on leadershipa willingness to deep-dive into operational sales and delivery details rather than purely delegating strategy.

• ServiceNow Content Strategy: Utilize deep content know-how across the ServiceNow product portfolio (e.g. ITSM CSM HRSD SecOps Platform/AppDev) to define and localize DXCs ServiceNow offerings in DACH.

• PreSales & solution Architecture Oversight: Ensure the presales teams design high-value propositions that align with the latest ServiceNow roadmaps and industry best practices leading to wins.

2.E2E Financial Management

• P&L Accountability: Hold full E2E responsibility for the financial performance of the DACH ServiceNow business including Revenue Cost Management and Margin realization.

• Utilization & Billability: Actively manage and optimize the utilization and billability of the consulting and delivery team.

• Financial Discipline: Develop and manage accurate financial forecasts annual budgets and investment plans.

3.Sales & Business Growth

• Sales Management: Drive and oversee the entire sales lifecycle leading strategic engagements in Presales ensuring the development of winning ServiceNow Solutions and closing complex services deals to achieve aggressive growth targets.

• Go-to-Market Plan: Define and execute the DACH market strategy for ServiceNow services identifying new opportunities across the platforms workflow capabilities.

• Sustainable Growth: Ensure business expansion is managed sustainably aligning specialized ServiceNow delivery capacity with sales pipeline.

4.People & Organizational Leadership (ServiceNow Talent Focus)

• ServiceNow Talent Strategy: Define and execute a people strategy focused on attracting developing (certifications advanced skills) and retaining top certified ServiceNow talent in the DACH market.

• Team Management: Provide leadership to build a high-performing team focused on achieving excellence in ServiceNow delivery.

• Skill Development: Oversee skill development programs to maintain a competitive edge specifically focusing on new ServiceNow modules and releases.

5.Service Delivery & Excellence

• Delivery Oversight: Own the quality and successful execution of all ServiceNow implementation advisory and managed services projects across the DACH region.

• Client Relationship: Ensure consistently high levels of client satisfaction (CSAT) by delivering tangible business outcomes enabled by the ServiceNow platform.

6.ServiceNow Partner Relationship Management

• Strategic Partnership: Serve as the primary executive liaison with ServiceNow in the DACH region. Actively manage the partnership to maximize DXCs standing and capabilities and align with ServiceNows strategic priorities.

• Joint Innovation: Drive co-selling co-innovation and joint marketing initiatives leveraging the latest ServiceNow product releases.

7.Client/Customer Relationship

• Build strong professional relationships with key IT and business executives and acts as key presenter influencer and trusted advisor of clients.

• Apply strong consultative and progressive selling to advance opportunities with content rich engagement focusing on client problems.

• Confidently articulate all aspects of solution and persuasively communicate value to the client.

Required Experience & Attributes

• ServiceNow Services Industry Experience (Crucial): Minimum of 5 years of demonstrable P&L leadership managing a significant professional or managed services business unit focused exclusively on the ServiceNow platform ideally within a Global System Integrator environment.

• Client-Facing & Entrepreneurial Acumen: Demonstrated success with a highly client- facing role and an entrepreneurial mindset exhibiting the drive to build scale and lead a high-growth business unit.

• Hands-On Leadership: Proven ability to exercise hands-on leadershipa willingness to deep-dive into operational sales and delivery details rather than purely delegating strategy.

• Content Know-How: Demonstrated ability to articulate and leverage deep functional and technical knowledge across multiple ServiceNow workflows (e.g. ITSM Pro HRSD IRM/GRC SPM App Engine).

• DACH Market Knowledge: Strong understanding of the German Austrian and Swiss market dynamics clients and talent landscape.

• Language: Fluency in German and English is required.