Customer Support Agent (Dutch)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a Dutch speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon Portugal
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels (telephone email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs so that our engineering team can address them
Maintain and update all job-related administrative forms
REQUIREMENTS:
Native/fluent in Dutch both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently while being team player at the same time.
OFFER:
Excellent remuneration package based on experience skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Transportation allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance in finding accommodation
And many others!
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
