Shift Supervisor 2nd Shift

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

• Answer the 24-hour crisis hotline and text chat providing crisis intervention emotional support referrals and follow-up
• Complete agency intakes provide shelter information consult approval staff and ensure accurate documentation
• Respond to inquiries with professionalism and compassion
• Monitor and manage client and visitor entry through security doors
• Complete shelter check-ins and exits to ensure safety and compliance

• Conduct regular client check-ins to assess needs and progress
• Facilitate shelter tours assign rooms distribute linens and assist with room changes
• Conduct room checks to ensure safety and guideline compliance
• Serve as backup for meal preparation service and cleanup
• Communicate and enforce shelter guidelines consistently and compassionately
• Provide trauma-informed care and domestic violence education
• Facilitate client groups focused on communication conflict resolution and life skills
• Maintain knowledge of local resources and provide appropriate referrals

• Maintain shelter cleanliness organization and safety through task rotations and monitoring client chores
• Track and manage client belongings personal supply requests and in-kind donations
• Complete daily shift reports Empower entries and client documentation
• Coordinate follow-up needs with the case management team
• Monitor shelter property use and submit maintenance requests
• Ensure supplies are stocked and workstations are clean and sanitized
• Maintain professional timely communication with internal and external partners

• Assist clients with applications for mainstream benefits
• Manage transportation resources including Lyft and transit supports
• Review client requests for service-plan alignment and redirect as needed
• Provide transportation support for service-plan activities
• Serve as backup Resource Navigator by assisting with shelter relocation employment searches applications employer partnerships and connections to training and education

• Participate in collaborative service delivery as part of the Victim Services Team
• Monitor operations and compliance with policies safety and confidentiality standards
• Participate in on-call rotation scheduling meetings and client staffing
• Provide reports delegate duties and supervise train and evaluate staff
• Oversee referral quality provide advocacy and perform other duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing counseling advocacy outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars the Crisis Center continues to grow while offering free services to Chicagos south suburban communities.