Shift Coordinator- CEA IV
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Shift Coordinator - (Onsite)
$22.00/HR
Great Benefits / PAID TRAINING!
Summary:
As aShift Coordinator - Onsite you will be supporting our clients customers as a first point of contact and resolving questions concerning their accounts.
What you will be doing:
- Monitor an assigned team of Customer Service Representatives (CSRs) in the fast-paced CSC being always accessible to the Manager Supervisors and CSRs.
- Drive compliance to Call Center call-handling procedures to meet contractual call metrics by monitoring CSR call-handling activity using the Call Monitoring Systems.
- Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service by CSRs.
- Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure.
- Conduct weekly touchpoint meetings with your assigned team of CSRs to provide performance feedback and communicate benchmarks for performance.
- Assist the Supervisor in assigning work tasks to CSRs make recommendations for scheduling and take an active role in the training of new hires.
- Assist with payroll and attendance records processing as required. Be able to act as a supervisor stand-in as needed.
- Be open to cross-functional training to provide coverage for other departments.
- Possess good writing skills and be able to communicate effectively to convey status updates and report system and procedural issues.
What you get:
- Full-Time Employment
- Pay is $22/hour which may be below your states minimum wage. Please take this into consideration when applying.
- Career Growth Opportunities
- Work Schedule: 6:00am-3:00pm with Friday/Sunday off
- Great Work Environment
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem-solving for frustrated customers
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma or GED
- A minimum of 6 months experience in Call Center or Customer Services
- Previous experience in a leadership role a plus
- All internals must have 6 months experience in your current role
- Must be able to successfully pass a criminal background check.
Due to varying state and local minimum wage laws we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly range for this role is $22.00.
Required Experience:
IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
